Noel Santos
Associate Software Engineer
City Of San Jose Del Monte
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Stock Clerk
Family Health And Beauty Corporation
Quezon City
12.2015 - 02.2017
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Answered customer questions and provided detailed product information.
- Checked and pulled defective or expired products from shelves.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted periodic inventory inspections and reported out-of-stock items.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed physical inventory counts each month.
- Consistently lifted materials weighing as much as 60 pounds.
Technical Support Representative
Sitel Philippines
Mandaluyong City
10.2020 - 07.2021
- Used troubleshooting tools and techniques to assess heating systems and repair malfunctioning parts
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities
- Responded to personnel queries and troubleshooting requests, issuing remediation and repair services to improve employee satisfaction
- Assisted clients and internal staff with troubleshooting to quickly and effectively resolve software issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Associate Software Engineer
Accenture Inc.
Mandaluyong City
09.2021 - Current
- Checked configuration files and logs to uncover root causes of problems.
- Resolving bugs.
- Remediation of security vulnerabilities.
- Maintaining Azure DevOps Pipelines and Release Pipeline.
- Determined server operating limits with weekly load tests.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Collaborated with product owners to stay current on intended functionality.
- Collaborated with team to analyze system solutions based on client requirements.
- Created successful test scripts to manage automated feature testing.
- Devised software with modules for report generation.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Provided client support on system operation and troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Established specifications and coordinated production with software programmers.
- Enhanced interfaces to promote better functionality for users.
- Developed diagrams to describe and lay out logical operational steps.
- Defined and documented scope of projects for distribution to team.
- Researched and adopted new technologies to add value to existing offerings.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Monitored employee tasks to gauge business functions and inefficiencies.
Education
Bachelor's degree -
Bulacan State University
08.2017 - 07.2021
Skills
Report writingundefined
Personal Information
- Date of Birth: 06/27/1997
- Nationality: Filipino
Timeline
Associate Software Engineer
Accenture Inc.
09.2021 - Current
Technical Support Representative
Sitel Philippines
10.2020 - 07.2021
Bachelor's degree -
Bulacan State University
08.2017 - 07.2021
Stock Clerk
Family Health And Beauty Corporation
12.2015 - 02.2017
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