Hi, I’m
NOEL PALENCIA JR.
Bacolod
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
years of professional experience
Work History
Priceline
RELCOATIONS SPECIALIST
09.2022 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Priceline
LEARNING AND DEVELOPMENT SPECIALIST
09.2021 - 09.2022
Job overview
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Spearheaded the creation of a mentorship program, matching experienced employees with newer hires for accelerated skills transfer.
Priceline
RESEARCH ESCALATIONS SPECIALIST
01.2010 - 09.2021
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Priceline
CUSTOMER SERVICE Representative
12.2009 - 01.2010
Job overview
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
PRICELINE-HBC SALES
SALES Representative
09.2009 - 12.2009
Job overview
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
DELL PRINTER
TECHNICAL SUPPORT Representative
09.2007 - 08.2009
Job overview
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
ACCENTURE AT&t DSL
TECHNICAL SUPPORT Representative
04.2007 - 08.2007
Job overview
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
UNIVERSITY OF ST. LA SALLE - BacolodBACOLOD CITY, PHILIPPINES
Bachelor of Science from Education
01.2007
NEGROS OCCIDENTAL HIGH SCHOOLBACOLOD CITY, PHILIPPINES
High School Diploma
01.2003
EDUCATION AND TRAINING CENTER SCHOOL (etcs)BACOLOD CITY, PHILIPPINES
01.1999
Skills
- Customer Relations
- Documentation Management
- Quality Assurance
- Management collaboration
- Technical communication
- Root Cause Analysis
- Time Management
- Multitasking
- Task Prioritization
- Analytical Thinking
- Expert Problem Solving
References
- ALFRED HENDRICK C. DIOKO, Supervisor, Teleperformance - Bacolod, +63 (917) 562 2793
- JOSE DEO C. CASIA, Supervisor, Teleperformance - Bacolod, +63 (917) 303 1690
- MA. NICA O. OPONG, Assistant Manager, Teleperformance - Bacolod, +63 (908) 874 3958
Timeline
RELCOATIONS SPECIALIST
Priceline
09.2022 - Current
LEARNING AND DEVELOPMENT SPECIALIST
Priceline
09.2021 - 09.2022
RESEARCH ESCALATIONS SPECIALIST
Priceline
01.2010 - 09.2021
CUSTOMER SERVICE Representative
Priceline
12.2009 - 01.2010
SALES Representative
PRICELINE-HBC SALES
09.2009 - 12.2009
TECHNICAL SUPPORT Representative
DELL PRINTER
09.2007 - 08.2009
TECHNICAL SUPPORT Representative
ACCENTURE AT&t DSL
04.2007 - 08.2007
UNIVERSITY OF ST. LA SALLE - Bacolod
Bachelor of Science from Education
NEGROS OCCIDENTAL HIGH SCHOOL
High School Diploma
EDUCATION AND TRAINING CENTER SCHOOL (etcs)
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