Noel Malinao
Bogo City
Summary
To seek a challenging career with a progressive organization that provides an opportunity to capitalize my skills and abilities. Results-oriented Collections Specialist dedicated to exceeding goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Collector
Night Owl Urgent Care
02.2024 - 03.2024
- Entered client details and notes into system for interdepartmental access and review.
- Analyzed customer financial records to determine appropriate payment plan.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Virtual Assistant
Coastal Medical Supply (DME Company for CPAP Device)
05.2021 - 11.2023
- Inbound calls: Patient billing inquiries (explained how the deductible, coinsurance and copay works) and processing payment, Logistic tracking (Checking order status) Patient Scheduling (making appointment for office visit like bill settlement, mask fitting, device evaluation and pick up supplies)
- Outbound calls: Processing payment and educate their balance.
- Chat Support
- Email Support
Financial Adviser II (Citi Bank)
Concentrix
08.2018 - 01.2021
- Addressing inbound calls about bank account information, balance, transactions history and debit card declined.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Representative for Telecommunication
The Results Companies
05.2016 - 08.2018
- Addressing inbound calls regarding account information, balance, transaction history and processing payment.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Mechatronics
Cebu Technological University
M.J. Cuenco Ave, Cor R. Palma Street, 6000 Cebu 06.2012 - 03.2016
Skills
Goals and performance
Ability to accept and learn from criticism
Brightree
Medical Insurance Medical Software/EHR
Medical Terminology
Google Drive
MS Word
MS Excel
Basic CAD
Attention to Detail
Continuous Improvement
Effective Communication
Multitasking Abilities
Goals and performance
Timeline
Collector
Night Owl Urgent Care
02.2024 - 03.2024
Virtual Assistant
Coastal Medical Supply (DME Company for CPAP Device)
05.2021 - 11.2023
Financial Adviser II (Citi Bank)
Concentrix
08.2018 - 01.2021
Customer Service Representative for Telecommunication
The Results Companies
05.2016 - 08.2018
Bachelor of Science - Mechatronics
Cebu Technological University
06.2012 - 03.2016