Noel Canete
General Virtual Assistant
Davao City, Province of Davao del Sur
Summary
Dedicated and customer-focused professional with nearly a decade of experience working in the outsourcing industry across customer service, sales, billing, and healthcare sectors. Known for delivering exceptional client satisfaction, driving sales growth, and managing complex billing processes with accuracy. Skilled in communication, problem-solving, and team collaboration, with a strong commitment to continuous improvement and client success.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Team Leader
VXI Global Holdings B.V
01.2020 - 04.2024
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Team Leader
Results Companies
04.2013 - 04.2016
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Reviewed, implemented and updated company records related to team activities for future reference.
Customer Service Representative
Sykes Asia
01.2011 - 04.2013
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Staff Nurse
Anecito T.Pesante Memorial Hospital, Inc
04.2009 - 12.2009
- Coordinated discharge planning with case managers to ensure seamless transitions of care from the hospital to home or other facilities.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
Education
Bachelor of Science - Nursing
Notre Dame of Midsayap College
Midsayap, North Cotabato 04.2001 -
Skills
Employee Evaluation
Quality Improvement
Work Planning
Client Service
Coaching
Mentoring
Daily workflow improvement
Certification
Top Team Leader
Timeline
Customer Service Champion Awardee
12-2023
Top Team Leader
11-2023
Team Leader
VXI Global Holdings B.V
01.2020 - 04.2024
Team Leader
Results Companies
04.2013 - 04.2016
Customer Service Representative
Sykes Asia
01.2011 - 04.2013
Staff Nurse
Anecito T.Pesante Memorial Hospital, Inc
04.2009 - 12.2009
Bachelor of Science - Nursing
Notre Dame of Midsayap College
04.2001 -
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