Nishen Puyat

BPO Customer Support – Chat & Email Support | Ticketing Provider

• Assisted customers with event ticket-related concerns, including inquiries, issues, and ticketing problems.
• Provided real-time chat support while handling two customers simultaneously, managing multiple conversations and concerns efficiently.
• Responded to customer inquiries and concerns through email with clear, professional, and timely communication.
• Troubleshot customer issues and provided appropriate solutions based on company policies and procedures.
• Maintained accurate and professional communication while ensuring a positive customer experience.

• Skilled cashier proficient in handling cash, maya terminal, and pos systems.
• Monitor shop's PCV and DSTR
• Skilled cashier consistently offering excellent customer interactions
• Also manage dining duties and other assignments when necessary