NIÑO CARLO ATIENZA

Diligent Support Manager with solid background in product support management. Successfully led initiatives that improved customer satisfaction and streamlined support processes. Demonstrated problem-solving skills and effective team leadership in dynamic environments.

• FIS Corporate Liquidity and Banking Treasury
• Received an exceptional rating in 2023 leading to promotion as product support manager.
• Obtained and maintained highest number of client survey (Medalla) with an average of 9.1 (10 being the highest score).
• Selected/assigned as AMS Manila lead.
• Process Migrations
• Shanghai PCT (Citco) - had been part of the successful migration in 2016 before the Shanghai office was shut down.
• Manila Derivatives Documentations and Settlements (ING) - had been part of the successful migration in 2015.
• CLICK (a time capturing tool), This excel VBA coded template is created to address the need for time in and time out data pooling required by management. This tool enabled employees / users to just simple click the buttons and do the following functions:
• Record Time In
• Record Time Out
• Generate report
• Submit report
• Innovator Award, 08/01/17, CITCO, Recognized work on automating daily report of a client by applying VBA.
• TIPPS (Today’s Information on Product, Process and Setup), CITCO, Conducting training on products overview and how they’re setup in the system, and best practices.
• IRS/MW Checklist, CITCO, Eliminated trade screen shot from Aexeo and reduced risk of manually comparing booking. Template compares what is booked in Aexeo and what is in MW.
• Swaption PUT/CALL flag checker, CITCO, Team has difficulty identifying PUT/CALL flag in a swaption trade (Payer/Receiver/Straddle). The template (excel) provides easy way to check the put/call flagging which saves time and eliminated error or confusion.
• Circle of Merit Awardee, 02/01/12, Conducted a training session for Bangalore Drafting team regarding a recent global update in Rates Derivatives Documentation.
• Employee of the Month, 03/01/15, Created EP TradeGate template for accurate and speedy capturing of prices. The same was shared to Bangalore CSR Asia team and received very positive feedback. The template assured accuracy of almost 0% error and reduced manual processing by 80%.
• Spot Award, 09/01/14, Created QA template that compares ‘processor’ file and ‘reviewer’ file needed in price uploading. This template ensured 100% population review and accuracy of almost 0% error.
• Spot Award, 06/01/14, Enhanced two manual statements template from 100% manual to 80% automation. These are legacy statements that require manual intervention and error is critical. Processing time reduced by 50%.
• Product Trainer (SME) – Rates Derivatives, Elected as the trainer for new joiners on Vanilla Rates products and drafting procedures.
• Recipient of ‘Teresita “Nining” Lazaro’ Governor’s scholarship, 08/01/05 - 05/31/07
• Academic scholar, 08/01/03 - 05/31/07