Summary
Overview
Work History
Education
Skills
References
Awards
References
Work Availability
Accomplishments
Languages
Interests
Timeline
Generic
Niño Carlo Atienza

Niño Carlo Atienza

Tanauan City

Summary

Resourceful technology support professional with a proven track record of high productivity and efficient task completion. Specializing in troubleshooting, software installation, and network configuration. Strong communication and problem-solving skills enhance tech support experiences and ensure client satisfaction.

Overview

17
17
years of professional experience

Work History

IT Service Desk Analyst/Team Lead

Wipro Philippines
Quezon City
07.2021 - Current
  • Processing Payroll Data for all the Team members. It includes Payroll, Attendance tracker, OT tracker and Leave Credits.
  • Lead and supervise a group of team members, ensuring they understand their roles and responsibilities.
  • Provide guidance, support, and mentorship to team members.
  • Oversee the planning and execution of projects assigned to the group.
  • Monitor and evaluate team members' performance regularly.
  • Serve as a liaison between team members and upper management.
  • Support the professional growth and skill development of team members.
  • Coordinate with other teams and departments to achieve overall organizational objectives.
  • Facilitate effective communication within the group and with other teams.
  • Provide constructive feedback and conduct performance reviews.
  • Supporting Microsoft Office 365 Admin center, MFA setup, Azure Active Directory, Teams, SharePoint, Outlook, Exchange and Endpoint Manager issues to the clients.
  • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
  • Helped customers set up new systems, applications and software.
  • Asked customers targeted questions throughout troubleshooting to determine smart solutions.
  • Installed and set up applications for clients, including anti-virus software and Microsoft office.
  • Addressed and resolved SLA issues promptly using an OTRS system.
  • Used support tickets to track and speed up incidents.
  • Participate in in-person meetings with customers to assess and diagnose hardware problems.
  • Used remote access to navigate and link to customer computers.
  • Resolved service user requests within target timeframes.
  • Installed new hardware and software to meet system specifications and user needs.

IT Support / Network Administrator

Fuxin Corporation
Makati City
10.2020 - 05.2021
  • Provided professional, reliable desktop, laptop and server support, reducing operational downtime due to system faults.
  • Monitored system upgrades, which included patches, service packs, hot fixes and new configurations.
  • Configured and serviced software across diverse equipment, including routers, servers and Firewalls.
  • Installed and configured various operating systems and applications, enhancing system capabilities.
  • Diagnosed hardware and software faults quickly and effectively for optimal network operations.
  • Determined issues causing performance problems and implemented troubleshooting methods to prevent system failure.
  • Well-versed in various network protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, and VPNs.
  • Proficient in network troubleshooting tools and protocols such as Wireshark and SNMP.
  • Software troubleshooting
  • Update/ setup and configuration
  • Create, add and modify user accounts and services across various cloud platforms
  • Provide technical documentation for configurations and procedures
  • Answering employee questions regarding computer systems
  • Changing configurations, settings and permissions to fix computer issues
  • Installing new software and hardware drivers and updating existing ones as needed

Network Technician

Focus Media Audio Visual Inc.
Mandaluyong City
01.2019 - 02.2020
  • Defined customer requirements, uncovered insights and completed projects according to captured requirements.
  • Investigated and reduced incidents by establishing detailed tracking and reporting frameworks.
  • Maintained current library of best practices, provisioning and configuration system guidelines.
  • Reduced costs by adapting storage solutions and transforming processes through new technologies.
  • Completed verification and validation processes to create stable and high-performing systems.
  • Analyzed network performance to effectively minimize downtime and cater to user needs.

Molding Machine Technician

Polytechnique Manufacturing Incorporated
Makati City
07.2018 - 01.2019
  • Conducted inspections of machinery, ensuring proper labeling with warning signs before operation.
  • Maintained records of daily production output alongside machine performance assessments.
  • Assisted in establishing a preventive maintenance program for all facility machines.
  • Fabricated new parts to address broken components efficiently.
  • Executed adjustments and repairs to meet manufacturers' specifications effectively.
  • Entered programming codes in computer-controlled machinery for optimal functionality.
  • Analyzed operational data to identify areas for improvement in efficiency and reliability.
  • Disassembled equipment for repairs while interpreting technical documents accurately.

Maintenance Senior Technician

BAG Electronics Inc.
Biñan Laguna
07.2015 - 02.2018
  • Conducted diagnostic tests on malfunctioning equipment to identify repair needs.
  • Reviewed blueprints and manufacturer manuals before initiating installation and repair work.
  • Evaluated engineering plans for technical feasibility and compliance with standards.
  • Ran functionality tests on repaired machinery to ensure proper operation.
  • Developed and implemented technical procedures to enhance operational efficiency.
  • Communicate value to clients, and estimate project costs, including labor and materials.
  • Maintained equipment according to a predetermined schedule for optimal performance.
  • Documented work completed through accurate maintenance plans, repair logs, and work orders.

SMT Technician

Tsukiden Electronics Inc.
Laguna Technopark
03.2013 - 03.2015
  • Documented testing procedures and equipment operations through comprehensive system logs and manuals.
  • Executed diagnostics and testing to identify root causes, enhancing optimal performance.
  • Adhered to safety protocols when handling hazardous chemicals, including fluxes and solvents.
  • Developed strategies for alternative uses of existing electronics designs to decrease energy consumption.
  • Utilized exceptional communication skills to foster collaboration with clients.
  • Authored detailed engineering specifications that clarified design details and functional criteria.
  • Provided technical guidance to junior technicians in executing their responsibilities.
  • Managed inventory supply shelves to ensure availability of essential operational materials.

IT Staff / ERP Database Staff

Yong Shin Precision Interphils Inc.
Calamba City Laguna
09.2011 - 02.2013
  • Managed calendars for senior staff, scheduling appointments and meetings efficiently.
  • Conducted regular staff meetings to address progress, challenges, and improvement opportunities.
  • Coordinated employee schedules while maintaining accurate timekeeping records.
  • Assisted in report and presentation preparation using various software tools.
  • Identified improvement areas, concentrating on key issues for decision-makers.
  • Trained newly hired employees on company policies and operations.
  • Maintained positive relationships with staff and management to foster collaboration.
  • Performed data entry tasks with meticulous attention to detail and accuracy.

Production Operator

Pilipinas Kyohritsu Inc.
Lipa City
11.2007 - 05.2011
  • Resolved operational issues by collaborating with maintenance personnel.
  • Measured and weighed items to maintain quality standards and minimize waste.
  • Sorted products based on weight, grade, and size for final output.
  • Studied assembly instructions, blueprints, and part lists to prepare work tasks.
  • Documented daily production metrics and submitted precise time logs for management review.
  • Set up equipment alongside machine operators to facilitate production runs.
  • Achieved team objectives by rotating production lines and daily responsibilities.
  • Trained new employees on machine operation techniques and safety protocols.

Education

Diploma of Higher Education - Associate in Computer Technology

Lipa City Public College
Lipa City, Batangas
01.2007

Skills

  • Leadership
  • Project planning
  • Team coordination
  • Hardware setup
  • Software installation
  • Network Configuration
  • Technological Equipment Maintenance
  • LAN/WAN installation
  • Network Security Management
  • Troubleshooting
  • Technical Support
  • System upgrades
  • Maintenance Management
  • Network Monitoring
  • Server performance optimization
  • Peripheral installation
  • Customer service
  • Microsoft Office 365
  • Network troubleshooting
  • Technical support
  • Remote access support
  • Team leadership
  • Service desk experience
  • Customer service expert
  • Network support
  • Hardware support
  • Computer system diagnostics software
  • TCP/IP
  • Organizational skills
  • Equipment Repair
  • Server maintenance
  • Network diagnostics
  • Hardware configuration
  • Remote technical support
  • Problem-solving abilities
  • Ticketing system proficiency

References

  • Adrian Dela Rosa, Supervisor, Wipro Philippines, adrian.rosa@wipro.com, 0917-149-2622
  • Sathish Adisheshiah, Account Manager, Wipro Philippines, sathish.adiseshiah@wipro.com, +1-6823475097

Awards

  • Promoted as Team Leader (TL), 10/01/23, Wipro Philippines
  • Promoted as Shift Leader (SL), 08/01/22, Wipro Philippines
  • Promoted as Subject Matter Expert (SME), 01/01/22, Wipro Philippines
  • Employee of the Month, 12/01/20 - 03/01/21, Fuxin Corporation
  • With Honors, From Elementary up to High School

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Recipient of individual and departmental awards for providing stellar client service.
  • Supervised team of 19 staff members.
  • Promoted to Senior Help Desk after 12 months of employment.

Languages

English
Native language
Korean
Beginner
A1

Interests

Travelling

Sports such as competing on a team or in a league, hiking or other forms of exercise

Motorcycle Rides

Timeline

IT Service Desk Analyst/Team Lead

Wipro Philippines
07.2021 - Current

IT Support / Network Administrator

Fuxin Corporation
10.2020 - 05.2021

Network Technician

Focus Media Audio Visual Inc.
01.2019 - 02.2020

Molding Machine Technician

Polytechnique Manufacturing Incorporated
07.2018 - 01.2019

Maintenance Senior Technician

BAG Electronics Inc.
07.2015 - 02.2018

SMT Technician

Tsukiden Electronics Inc.
03.2013 - 03.2015

IT Staff / ERP Database Staff

Yong Shin Precision Interphils Inc.
09.2011 - 02.2013

Production Operator

Pilipinas Kyohritsu Inc.
11.2007 - 05.2011

Diploma of Higher Education - Associate in Computer Technology

Lipa City Public College

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Niño Carlo Atienza