Niño Angelo R. Paraiso
Angeles City
Summary
Merchant success manager and B2B account manager with over 7 years of experience in sales, customer service, and account management. Proven ability to build strong client relationships and understand business needs to drive merchant success. Expertise in technical troubleshooting, software support, and CRM systems, complemented by strong communication and problem-solving skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Account Manager, Corporate Clients
TaskUS
Clark
01.2026 - Current
- Developed and maintained strong relationships with corporate clients to foster business growth.
- Analysed customer needs through consultative selling techniques to recommend suitable products and services.
- Conducted market research to identify new leads and potential markets for expansion.
- Generated leads through cold calling, effectively increasing sales pipeline by 30%.
Tech and Sales Representative
ASURION
Clark Freeport Zone
04.2024 - 09.2025
- Mobile device troubleshooting (Android & iOS) and other smart devices.
- Remote technical support & software setup.
- CRM software (Salesforce) usage for case management.
- Upselling protection plans & accessories.
- Achieved monthly sales and customer satisfaction targets.
- Delivered empathetic, solution-driven customer support.
- Leveraged product knowledge to effectively position add-on solutions, driving revenue growth and repeat business.
- Balanced technical troubleshooting with sales objectives, turning service interactions into successful sales conversions.
Mentor
IQOR Philippines
Freeport Clark, Pampanga
12.2021 - 04.2024
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Technical and Sales Representative
Concentrix
CLARK, PAMPANGA
09.2020 - 11.2021
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Customer Service Sales Representative
VXI CLARK
CLARK, PAMPANGA
03.2019 - 07.2020
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Build rapport with clients through active listening, empathy, and understanding of their individual needs.
Outbound Sales Representative
IQOR Philippines
Clark, Pampanga
04.2018 - 02.2019
- Made outbound calls to U.S. student-loan borrowers
- Verified the customer's name and student-loan information
- Asked questions to determine their situation/eligibility
- Offered a student-loan assistance/relief program or service
- Explained the available program and its benefits
- Handled objections and encouraged interested customers to proceed
- Recorded customer information and call results in the CRM/system
Education
Bachelor of Science - Computer Science
City College of Angeles
Angeles City, Province Of Pampanga, Philippines04-2018
Skills
- Technical troubleshooting
- Remote support
- CRM and ticketing systems
- Account management
- Customer relationship management
- Consultative selling
- Market research
- Lead generation
- Inbound and outbound service
- Conflict resolution
- De-escalation strategies
- Product expertise
- Upselling and cross-selling
- Sales target achievement
- Coaching and mentoring
- Team leadership and support
- Adaptability skills
- Interpersonal communication
- Emotional intelligence
- Time management strategies
- Multitasking abilities
- Task prioritization
- Cold calling
- Upselling techniques
- Sales pipeline generation
- Relationship-building and management
Certification
- Mentor Onboarding
- The University Grow Coaching
- Leadership Training
- Associate Coach Onboarding
- Top Mentor Certification
Timeline
Account Manager, Corporate Clients
TaskUS
01.2026 - Current
Tech and Sales Representative
ASURION
04.2024 - 09.2025
Mentor
IQOR Philippines
12.2021 - 04.2024
Technical and Sales Representative
Concentrix
09.2020 - 11.2021
Customer Service Sales Representative
VXI CLARK
03.2019 - 07.2020
Outbound Sales Representative
IQOR Philippines
04.2018 - 02.2019
Bachelor of Science - Computer Science
City College of Angeles