Niño Angelo R. Paraiso

• Provided technical support for mobile devices (Android & iOS) and other smart devices
• Delivered empathetic customer support while meeting sales and satisfaction targets
• Used Salesforce CRM for managing cases and documenting client interactions
• Upsold protection plans & accessories, contributing to revenue growth
• Balanced troubleshooting with sales objectives, achieving successful conversions.

• Mentored and coached new hires, improving team productivity and performance
• Designed and implemented training programs tailored to employee needs
• Built strong, trust-based relationships with team members through empathy and communication
• Supported team in meeting KPIs and performance metrics

• Reviewed customer complaints and investigated bank disputes by analyzing account details and supporting documents.
• Prepared accurate case documentation and maintained compliance with financial regulations.
• Communicated with customers via email, chat, and phone, ensuring clarity and professionalism.
• Resolved disputes by identifying root causes and coordinating with relevant teams to implement solutions.
• Enhanced customer satisfaction by providing empathetic support while maintaining company policies.

• • Delivered quality customer service while maximizing upsell opportunities
  • Built rapport with clients through active listening and empathy
  • Contributed to achieving consistent sales growth and customer satisfaction

• Increased productivity levels through efficient time management and prioritization of daily tasks.
• Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.