Niño Rey Nesperos
CUSTOMER SUCCESS SPECIALIST
Cebu City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (QuickBooks)
Concentrix Corporation
10.2025 - 05.2026
- Guided users on QuickBooks navigation and features
- Resolved account, billing, and technical issues
- Assisted customers via phone, chat, and email
- Managed documentation of customer cases to ensure accurate records. and support procedures
- Conducted subscription upselling initiatives to enhance customer engagement.
- Handled case documentation and support procedures
- Generated financial reports (Balance Sheet, P&L)
- Utilized CRM software to track customer interactions and maintain up-to-date records for follow-up actions.
- Built rapport with customers through active listening, resulting in improved retention rates and positive client feedback
Operations Customer Expert - Ring Amazon Account
Teleperformance Philippines
09.2024 - 10.2025
- Managed inbound/outbound customer calls to address inquiries and resolve issues
- Assisted customers with app walkthroughs (Ring/Amazon)
- Delivered basic troubleshooting and product support to enhance customer satisfaction
- Handled inbound/outbound customer calls
- Performed product upselling when applicable
- Executed product upselling strategies to increase sales opportunities
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Service Advisor
Gateway Motors Cebu Inc.
07.2022 - 01.2024
- Managed service bookings and customer inquiries
- Managed service job orders, documentation, and warranty claims to streamline operations.
- Coordinated service appointments, ensuring efficient workflow and customer satisfaction.
- Coordinated schedules and parts with technicians and departments
- Maintained service and warranty records
- Provided exceptional customer service, addressing inquiries and promptly resolving issues to enhance customer experience.
- Coordinated service appointments to optimize workflow and enhance customer satisfaction.
- Assisted technicians in diagnosing vehicle issues, improving repair accuracy and turnaround time.
Admin Assistant
Joken Star Bee Print Mktg.
11.2020 - 04.2022
- Managed inbound/outbound calls to ensure effective communication and service delivery.
- Managed Meta Business Suite/Emails and answer queries
- Developed and maintained organized filing systems to ensure easy access to documents.
- Coordinated deliveries to ensure timely arrival of packages at designated locations.
- Assisted proprietor with daily operational tasks to enhance business efficiency.
- Managed Meta Business Suite/Emails and answered queries
- Coordinated meetings and scheduling to maximize executive time efficiency and streamline workflow.
- Supported proprietor tasks
- Prepared marketing materials to improve presentation quality and ensure brand consistency.
- Supported onboarding processes for new staff by coordinating training schedules and resources.
Education
Mechanical Technology - Cebu
Don Bosco Technical College
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
- Technical Assistance
- QuickBooks Support
- Data Entry
- Automotive Operations
- Communication
- Upselling
- Phone and Email Support
- Customer service
- Administrative support
- CRM navigation
- Call center operations experience
Tools
- Slack
- Pentana Solutions
- ClickUp
- Canva
- Amazon
- Zoom
- Microsoft Teams
- Salesforce
- Outlook
- Intuit QuickBooks
Timeline
Customer Service Representative (QuickBooks)
Concentrix Corporation
10.2025 - 05.2026
Operations Customer Expert - Ring Amazon Account
Teleperformance Philippines
09.2024 - 10.2025
Service Advisor
Gateway Motors Cebu Inc.
07.2022 - 01.2024
Admin Assistant
Joken Star Bee Print Mktg.
11.2020 - 04.2022
Mechanical Technology - Cebu
Don Bosco Technical College
04.2001 -