Nino Maiko Yamyamin
Customer Service And Support / Level 1 IT Support / Sales & Marketing Specialist / Financial Support / Chat And Email Representative
Carcar City
Summary
Confident and articulate Customer Service, Technical Support, and E-Commerce Specialist with 12 years of experience providing excellent customer support through phone, email, and chat. Skilled in technical troubleshooting, customer relationship management, dispute resolution, and e-commerce operations. Highly organized, detail-oriented, and adaptable, with a strong ability to resolve issues professionally while maintaining a positive customer experience. Seeking a long-term opportunity within a growing company where I can contribute my skills, continue learning, and grow professionally.
Overview
12
12
years of professional experience
Work History
Customer Support Representative
Seranova Shopify Cosmetics
07.2024 - 01.2026
- Supported customers via email, chat, and phone, addressing inquiries related to products, orders, shipping, subscriptions, and billing.
- Managed subscriptions (pause, skip, modify, cancel) and processed order updates, refunds, and returns in accordance with company SOPs.
- Provided detailed guidance on product usage, ingredients, and skincare routines, enhancing customer satisfaction and product knowledge.
- Resolved shipping, tracking, damaged items, and payment issues, ensuring timely and professional communication with customers.
- Coordinated with suppliers to resolve fulfillment and tracking issues, ensuring accurate order updates and timely delivery resolution for customers.
- Maintained accurate case logging in Shopify and helpdesk platforms, tracking pending issues and updates for reporting purposes.
- Collaborated closely with internal teams, suppliers, and fulfillment partners to address escalations and improve delivery and product quality processes.
- Monitored and followed up on delayed orders and shipment issues, proactively updating customers to prevent complaints.
- Handled chargebacks and payment disputes end-to-end, including investigation, evidence collection (proof of delivery, order history, customer communication), and structured submission for case resolution.
- Assisted in updating FAQs, help articles, and response templates to improve efficiency and consistency across the team.
- Processed and tracked refunds, chargebacks, and failed payments, following strict SOPs to protect company margins.
- Handled high-volume customer tickets (80–100+ daily) while maintaining accuracy, professional tone, and customer satisfaction.
Technical Support / Customer Service
HEROIC LLC
Provo, Utah
11.2021 - 03.2024
- Provide technical support to customers via phone and email or remote desktop applications.
- Use ticketing systems to track and manage customer issues.
- Diagnose and troubleshoot customer problems, providing solutions or escalating issues as required.
- Configure software and hardware, including installation, maintenance, and upgrades.
- Troubleshoot network issues, including connectivity and performance issues.
- Maintain customer records and documentation, including hardware and software inventory.
- Collaborate with other IT teams to resolve technical issues and improve overall system performance.
- Communicate technical information to non-technical users in a clear and concise manner.
- Book on site appointments and stay up-to-date with emerging technologies and industry trends to provide the best possible support to customers.
Email Outreach / Sales Consultant /CEO Assistant
SERVICE PRO GROW
08.2021 - 12.2021
- Use various lead generation tools and strategies to identify potential leads and contacts.
- Research and identify potential customers through ZoomInfo and Google Chrome.
- Doing outbound calls for prospective clients.
- Enter data information on the excel sheet for potential customers.
- Doing email outreach to potential customers through CRM.
- Closing deals and always hit the target quota.
Tech Sales and Marketing Manager/ Technical Engineer
FAROUTSOLUTIONS
04.2020 - 06.2021
- Negotiate terms of Sales with clients, sell computers, hardware peripherals, software and IT related services.
- Highly regarded for consistently achieving superior sales results through focus, planning and determination.
- Answers Technical questions about products, follow up with any issues pertaining to sales.
- Train establishment personnel in technology and sales, utilizing knowledge of computers and peripherals.
Level 2 Technical Remote Support / Subject Matter Expert
TELETECH (Best Buy Geek Squad Company)
04.2019 - 06.2021
- Performed installation and maintenance of local and network printers, including setup and configuration of printer servers
- Installed software applications and ensured systems were updated with the latest software patches, drivers, and security updates
- Assisted with computer upgrades including hardware installation, optimization, and performance improvements
- Book in-home and in-store appointments.
- Maintained network security by performing malware detection, removal, and prevention measures
- Diagnosed and resolved hardware, software, and connectivity issues for end-users
- Ensured proper system functionality and security compliance after service completion
- Delivered customer-focused technical support with clear communication and professional service
Technical and Customer Service Support
SYKES (AT&T MOBILITY)
01.2019 - 03.2019
- Helping Clients Resolving AT&T Network Related Issues, such as network security, setup, etc.
- Handle orders, subscriptions, Port in and Port out.
- Answer all clients’ inquiries, such as general questions or complaints.
E-commerce Customer service / Technical Support
SYKES ASIA (OnePlus Android E-commerce)
03.2015 - 01.2019
- Provided customer support via chat, email, and social media for OnePlus Android devices and accessories, handling 80–100+ interactions daily.
- Assisted customers with order inquiries, tracking, and parcel trace issues, ensuring timely updates and resolution.
- Processed RMAs (Return Merchandise Authorization), replacements, refunds, and repair requests efficiently and according to SOPs.
- Resolved technical issues related to Android OS, device features, and software errors, including troubleshooting and remote assistance.
- Coordinated with suppliers and logistics teams for replacement units, delayed shipments, and inventory updates.
- Logged all interactions in CRM and helpdesk systems for tracking, reporting, and quality assurance purposes.
- Managed disputes and chargebacks by gathering, organizing, and submitting supporting evidence to ensure accurate and timely resolution in line with company policies.
- Escalated complex technical or shipping issues to senior support or engineering teams, ensuring prompt resolution.
- Maintained high customer satisfaction through proactive communication and effective problem-solving, while adhering to KPIs.
Customer Service Sales and Financial Support Specialist
EBUSINESS BPO (Castle Payday and Pepper Cash Loan)
03.2014 - 03.2015
- Provided expert financial guidance to clients, helping them understand loan options and determine the best solutions for their needs.
- Conducted high-volume outbound calls to prospective clients, achieving consistent engagement and generating new business opportunities.
- Managed loan applications end-to-end in the CRM system, ensuring accuracy, compliance, and timely processing.
- Collaborated with cross-functional teams to resolve customer inquiries, disputes, and account issues, maintaining high customer satisfaction.
- Maintained detailed records of client interactions and loan approvals, improving reporting and data-driven decision-making.
- Met and exceeded monthly sales targets, contributing to the company’s growth and revenue goals.
- Educated clients on responsible financial practices, increasing repeat business and customer loyalty.
Education
Bachelor of Science - Marine Transportation
University of The Visayas
Cebu City, Philippines01-2013
Skills
Reservation & Calendar Management
Multitasking & Attention to Detail
Strong Communication & People Skills
Team Collaboration & Support
Shipping and receiving
Inbound call answering
Attention to detail
Teamwork and collaboration
Timeline
Customer Support Representative
Seranova Shopify Cosmetics
07.2024 - 01.2026
Technical Support / Customer Service
HEROIC LLC
11.2021 - 03.2024
Email Outreach / Sales Consultant /CEO Assistant
SERVICE PRO GROW
08.2021 - 12.2021
Tech Sales and Marketing Manager/ Technical Engineer
FAROUTSOLUTIONS
04.2020 - 06.2021
Level 2 Technical Remote Support / Subject Matter Expert
TELETECH (Best Buy Geek Squad Company)
04.2019 - 06.2021
Technical and Customer Service Support
SYKES (AT&T MOBILITY)
01.2019 - 03.2019
E-commerce Customer service / Technical Support
SYKES ASIA (OnePlus Android E-commerce)
03.2015 - 01.2019
Customer Service Sales and Financial Support Specialist
EBUSINESS BPO (Castle Payday and Pepper Cash Loan)
03.2014 - 03.2015
Bachelor of Science - Marine Transportation
University of The Visayas