NINO ARMANDO NACHOR
Travel Specialist
Pasig, Metro Manila,National Capital Region
Summary
Adept at navigating the complexities of the travel industry, leveraged expertise in GDS systems and interpersonal communications to enhance client satisfaction and streamline operations at Carnival Cruise Lines. By fostering strong vendor relationships and mentoring teams, significantly improved service delivery and operational efficiency, embodying a results-driven approach with a focus on innovation and client relationships. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Crew Travel Specialist
Carnival Cruise Lines
08.2022 - Current
- Efficiently managed time-sensitive requests while maintaining professionalism under pressure.
- Proactively communicated any changes or disruptions in travel arrangements before they impacted client's experience.
- Stayed current on industry trends and destination updates, ensuring accurate and relevant information for clients.
- Conducted thorough research on destinations, accommodations, transportation options, and activities to provide well-informed advice to clients.
- Resolved customer issues promptly and professionally, maintaining high levels of satisfaction and loyalty.
MARINE TRAVEL EXECUTIVE
THOME SHIPPING MANAGEMENT
06.2021 - 07.2022
- Negotiated with vendors to secure the best deals on accommodations, transportation, and activities for clients.
- Maintained detailed records of client interactions in CRM systems to optimize future communications efforts and enhance loyalty-building initiatives.
- Mentored junior staff members on best practices in customer service and sales techniques, improving overall performance of the team.
Corporate Travel Counselor
Adventure International Tours- AMEX Global Travel
05.2019 - 06.2021
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Managed complex itineraries for high-level executives, ensuring seamless travel experiences.
- Spearheaded successful efforts in reducing operational inefficiencies by implementing new systems and procedures.
- Ensured compliance with company policies and procedures through diligent monitoring of all bookings and transactions.
Corporate Travel and Ticketing Executive
Changi Travel Services PTE.LTD.
10.2016 - 05.2019
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Collaborated with back-office team members to facilitate seamless business execution.
- Identified trends and assessed opportunities to improve processes and execution.
Senior Travel Counselor
City Travel and Tours Corporation
06.2012 - 09.2016
- Developed strong relationships with vendors to secure exclusive deals and discounts for clients.
- Organized successful promotional events showcasing various travel packages catered towards specific market segments.
- Mentored junior counselors, contributing to their professional growth and development.
- Provided exceptional customer service during all stages of the trip planning process, resulting in high referral rates from satisfied clients.
- Attained high levels of repeat business by establishing trust and rapport with clients.
- Created comprehensive travel documents for clients containing detailed information on bookings, destination insights, and local tips.
Distribution Services Coordinator
SC Reservations Phils/ Intercontinental Hotels Grp
09.2007 - 05.2012
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
Education
Bachelor of Science - Tourism And Travel Management
Centro Escolar University
Manila, Metro Manila, Philippines 05.2001 -
Skills
GDS Skills using SABRE, GALILEO, AMADEUSTRAVELPORT , NAVITAIRE
Client Relationship Building
Destination knowledge
Itinerary Planning
Executive Travel
Regulations and compliance
Interpersonal communications
Timeline
Crew Travel Specialist
Carnival Cruise Lines
08.2022 - Current
MARINE TRAVEL EXECUTIVE
THOME SHIPPING MANAGEMENT
06.2021 - 07.2022
Corporate Travel Counselor
Adventure International Tours- AMEX Global Travel
05.2019 - 06.2021
Corporate Travel and Ticketing Executive
Changi Travel Services PTE.LTD.
10.2016 - 05.2019
Senior Travel Counselor
City Travel and Tours Corporation
06.2012 - 09.2016
Distribution Services Coordinator
SC Reservations Phils/ Intercontinental Hotels Grp
09.2007 - 05.2012
Bachelor of Science - Tourism And Travel Management
Centro Escolar University
05.2001 -
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