Ninna Rose Escalante
Mandaue City
Summary
Dynamic professional with a proven track record in customer service and cash management, notably at JPMorgan Chase & Co. Excelled in enhancing client satisfaction and streamlining operations, leveraging creative thinking and advanced data analysis skills. Achieved significant improvements in customer loyalty and operational efficiency, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
Banker
JPMorgan Chase & Co.
02.2021 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Healthcare TRepresentative
Wipro Philippinea
03.2018 - 02.2021
- Assisted in the implementation of new electronic health record systems, boosting efficiency within the organization.
- Supported patients throughout their healthcare journey by connecting them with appropriate resources both inside and outside the organization.
- Gathered critical data from various sources for analysis, leading to more targeted interventions and improved health outcomes among patients.
- Ensured compliance with industry regulations by staying current on policy updates and implementing necessary changes promptly.
Data Analyst
OP 360
01.2016 - 03.2018
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Customer Service Representative
Sykes Asia Inc.
01.2012 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Convergys Philippines
01.2010 - 12.2011
Education
Bachelor Of Science In Commerce Major In Marketing - Marketing
University of San Jose Recoletos
Cebu City03.2004
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
Languages
English
Advanced (C1)
Timeline
Banker
JPMorgan Chase & Co.
02.2021 - Current
Healthcare TRepresentative
Wipro Philippinea
03.2018 - 02.2021
Data Analyst
OP 360
01.2016 - 03.2018
Customer Service Representative
Sykes Asia Inc.
01.2012 - 12.2015
Customer Service Representative
Convergys Philippines
01.2010 - 12.2011
Bachelor Of Science In Commerce Major In Marketing - Marketing
University of San Jose Recoletos
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