Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Dominic Lagunday

Customer service manager
Tanza
Dominic Lagunday

Summary

Customer service manager seeking an opportunity to use my customer service and management skills to improve customer satisfaction

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

19
years of professional experience

Work History

IVYRX LLC

Clinical Support Manager
04.2023 - 08.2025

Job overview

  • Hired trained and mentored all batches of Clinical Specialists and promoted managers, increasing Trustpilot reviews to 4.5
  • Increased patient satisfaction with clinical services by attentively addressing concerns and promptly resolving issues.
  • Led operations and cross-functional projects from start to finish, guaranteeing smooth execution and on-time delivery.

Everise

Customer Service Representative
04.2020 - 07.2020

Job overview


  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Closed due to Covid-19

Optum

Eligibility Specialist
09.2015 - 03.2017

Job overview

  • Established databases to track, analyze and automate eligibility application processes for UHG (OBAMA care) client
  • Assisted clients with accurate eligibility form, application and document completion.

24/7 Inc.

Customer Service Specialist
03.2013 - 01.2014

Job overview

  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Managed high call volume while maintaining a courteous and professional demeanor.

Teletech

Technical Support Agent
07.2006 - 11.2007

Job overview

  • Resolved more than 50 technical support inquiries per day.
  • Resolved issues with systems, hardware and telephones quickly and accurately.

Education

Central Colleges of The Philippines
Manila, Metro Manila, Philippines

Bachelor of Science from Clinical Psychology
04.2001

University Overview

August 7

  • Dean's List, [consistent]

Capiz State University
Roxas, Province Of Capiz, Philippines

Bachelor of Science from Nursing
04.2001

University Overview

Skills

Patient care management

Timeline

Clinical Support Manager
IVYRX LLC
04.2023 - 08.2025
Customer Service Representative
Everise
04.2020 - 07.2020
Eligibility Specialist
Optum
09.2015 - 03.2017
Customer Service Specialist
24/7 Inc.
03.2013 - 01.2014
Technical Support Agent
Teletech
07.2006 - 11.2007
Central Colleges of The Philippines
Bachelor of Science from Clinical Psychology
04.2001
Capiz State University
Bachelor of Science from Nursing
04.2001

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Dominic LagundayCustomer service manager