Dominic Lagunday

• Hired trained and mentored all batches of Clinical Specialists and promoted managers, increasing Trustpilot reviews to 4.5
• Increased patient satisfaction with clinical services by attentively addressing concerns and promptly resolving issues.
• Led operations and cross-functional projects from start to finish, guaranteeing smooth execution and on-time delivery.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Closed due to Covid-19

• Established databases to track, analyze and automate eligibility application processes for UHG (OBAMA care) client
• Assisted clients with accurate eligibility form, application and document completion.

• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Managed high call volume while maintaining a courteous and professional demeanor.

• Resolved more than 50 technical support inquiries per day.
• Resolved issues with systems, hardware and telephones quickly and accurately.

August 7

• Dean's List, [consistent]