Nine Israel

• Directed property operations and guest services, ensuring every listing met readiness standards and delivered a consistent, premium experience.
• Implemented project timelines and workflows for guest check-ins, vendor scheduling, and property maintenance, driving efficiency across multiple properties.
• Optimized digital listings and booking systems, managing availability, pricing strategies, and calendar integrations to reduce double-bookings and increase revenue.
• Acted as primary point of contact for guests and property owners, handling communications, resolving escalations, and aligning expectations on deliverables.
• Monitored KPIs and guest feedback, using insights to enhance operational procedures, improve service delivery, and maintain top-tier review ratings.

• Managed a quarterly quota of $9,000 in new and existing business sales across SMB client accounts.
• Handled full sales cycle from discovery to close, including needs analysis, demo scheduling, negotiation, and post-sale handoff.
• Partnered with internal technical and product teams to align solutions with client workflows.
• Maintained accurate pipeline updates and forecasting via CRM.
• Provided consultative guidance to clients on product deployment and usage.

Project-Adjacent Scope:
✔ Coordinated cross-departmentally to align client deliverables
✔ Managed internal timelines for complex deal progression
✔ Created call scripts, tracking systems, and team-level SOPs

• Manage the end-to-end guest lifecycle from booking through check-out, ensuring seamless communication, timely responses, and 5-star service delivery.
• Oversee property readiness and turnover operations, coordinating housekeeping, maintenance, and vendor schedules to meet quality and brand standards.
• Optimize property listings and booking workflows across multiple platforms (Airbnb, Vrbo, Booking.com), maintaining accuracy in pricing, availability, and descriptions.
• Coordinate cross-functional teams and external partners, acting as the primary liaison between property owners, service providers, and guests.

• Handle customer inquiries: Professionally manage a high volume of inbound or outbound calls, emails, and chats to address questions about a company's products, services, or policies.
• Resolve issues and complaints: Listen actively to customer concerns, troubleshoot problems, and offer the best possible solution. This often requires empathy and de-escalation skills to handle frustrated or angry customers.
• Provide information and support: Give accurate and detailed information about products and services, guiding customers through processes like account management, billing, or technical issues.

• Handle inbound calls: Answer a high volume of calls to assist existing and potential SiriusXM customers with a variety of issues.
• Resolve billing inquiries: Address questions related to invoices, process payments, and manage subscription billing details.
• Manage account changes: Update customer accounts to change or add services, transfer subscriptions to a new vehicle, or process replacements.
• Provide technical support: Guide customers through basic troubleshooting steps to resolve signal and reception issues.