NINA QUESEL ORDINARIO
Santa Maria
Summary
Hospitality professional with focus on maintaining cleanliness and providing exceptional service. Proven ability to enhance guest satisfaction through meticulous upkeep of public areas. Known for strong team collaboration and adaptability, ensuring seamless operations and high standards. Skilled in time management and problem-solving, valued for reliability and dedication.
Overview
8
8
years of professional experience
Work History
PUBLIC AREA ATTENDANT
Royal Caribbean International
Manila, Metro Manila, Philippines
04.2024 - Current
- Greeted guests warmly by providing helpful information and assistance.
- Conducted daily cleaning for safe and welcoming environment for guests.
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Collaborated with team members to ensure a thorough and timely completion of assigned tasks throughout the property.
- Contributed to a positive work environment through effective communication and teamwork with colleagues and supervisors.
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Achieved high standards of cleanliness through diligent execution of deep-cleaning projects on a regular basis.
- Participated in regular training sessions to stay current on best practices for cleaning techniques and products usage.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
BUSINESS OWNER
Primo Water Refilling Station
Bulacan, PH
10.2020 - Current
- Company Overview: Bulacan, PH
- Provide elite customer service by resolving escalated problems
- Promoted business via social media to generate leads and maximize brand identity
- Demonstrated product presentations to prospective customers to showcase features, benefits and value
- Trained new employees on proper protocols and customer service standards
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business
- Bulacan, PH
CUSTOMER SERVICE REPRESENTATIVE
TaskUs
Bulacan, PH
12.2023 - 03.2024
- Handle all incoming calls for bank account related concerns, fund transfers, banking application support
- Assist customers/members in navigating the bank's app and give relevant answers to inquiries on the app
- Provide excellent customer service at all times while keeping customer information strictly confidential
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
DINING STAFF
Gringo Restaurant
Quezon City, PH
02.2019 - 12.2019
- Overall, Officer in Charge (OIC) in new staff training of Gringo UP Town Center
- Front of the House (FoH) responsible on end-to-end dining experience
- Supported management in maintaining a high level of customer satisfaction by consistently delivering exceptional service and fostering loyalty among patrons.
- Proactively anticipated guest needs throughout their dining experience, refilling beverages and clearing plates as needed without prompting from customers or supervisors.
- Enhanced customer satisfaction by efficiently taking and serving meal orders with a friendly demeanor.
- Supported restaurant management in inventory control by consistently monitoring stock levels and reporting discrepancies.
HOUSEKEEPING ASSISTANT
Magsaysay Maritime Corporation
04.2017 - 08.2018
- Ensured a welcoming environment for guests by keeping all areas clean, tidy, and wellmaintained.
- Kept public restrooms clean and well-stocked, creating a pleasant experience for all patrons utilizing facilities.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Supported hotel operations by promptly attending to maintenance issues and reporting any damages or necessary repairs.
- Adhered strictly to safety protocols while using chemicals and equipment, reducing potential accidents or injuries on the job.
Education
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT MANAGEMENT
La Consolacion College Manila
Mendiola, Manila05.2015
Skills
- Time Management
- Excellent Communication
- Attention to Detail
- Multi-tasking
- Active listening
- Customer Service Skills
- Flexibility
- Expert Cleaning Skills
- Teamwork orientation
- Safety awareness
- Willingness to learn
- Strong work ethic
- Problem-solving
- Organizational skills
- Chemical handling
Timeline
PUBLIC AREA ATTENDANT
Royal Caribbean International
04.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
TaskUs
12.2023 - 03.2024
BUSINESS OWNER
Primo Water Refilling Station
10.2020 - Current
DINING STAFF
Gringo Restaurant
02.2019 - 12.2019
HOUSEKEEPING ASSISTANT
Magsaysay Maritime Corporation
04.2017 - 08.2018
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT MANAGEMENT
La Consolacion College Manila