NIÑA PURITA CAPILA

• Created an Excel Dashboard in order to manage reporting requirements for monitoring and reviewing Credit Notes, and taking appropriate action on improvement areas by liaising with Operations, Customer Service and Customer Accounting
• Assisted with process & policy documentation, change programs and projects within the OTC domain
• Supported on internal audits
• Created Dashboard Analytics using PowerBI in order to monitor cash discrepancies of DHL UK and presented results to Operations, Customer Service and Finance. The monitoring of the Cash discrepancy has resulted a 70% of cash recovery from 2023 to 2024
• Ensured completeness and accuracy of invoicing, monitoring billing validation processes, minimize ageing of transactions on hold
• Supported Customer Accounting Queries and Receivables Team on day-to-day billing/process queries affecting customer enquiries or collection process
• Liaised with Global Billing Team on policy points & to implement interim pre-billing correction processes for reoccurring issues whilst root cause resolution is reviewed. This includes setting up of billing rules in order to minimize manual process
• Running OTC Weekly and monthly reporting including but not exclusive to Free of Charge Reports, Cash Discrepancy, External Billing Queries
• Monitoring 'On Hold Accounts' status and workflow process
• Secondment role which provided experience being employed under DHL UK for three years by hybrid setup

• Provided process and system expertise that contributed to delivery of critical business priorities while continuously improving quality and efficiency of billing service that result in customer satisfaction
• Proactively define initiatives for reduction of manual processes
• Helped outline business needs, design and build tools like documents for standard operating procedures
• Prepared and review relevant business scenarios used for purpose of testing arising from process changes and system enhancements or upgrades
• Helped in preparation of tax set ups for countries to be deployed for Global Rating Engine (GRE)
• Supported all types of billing projects like transitions of billing activities from countries to bringing them into shared service center, testing for billing system changes and deployments/enhancements of relevant billing and Order to Cash
• Supported communication of global procedures or standards among billing associates to ensure compliance and standardization of work practices

• Managed reports for financial information, data gathering preparing of documents and analysis
• Reviewing reasons for customer Credit Notes being issued and carry out root cause analysis
• Creating monthly reports on Credit Notes analysis and presenting this to Management and CFOs of countries
• Acted as mediator of SSC Shared Services and country teams, providing guidance on billing issues and process clarifications
• Process improvement for data reporting and visualization and highlight these improvements to Management
• Flexible role and am able to learn from other billing work streams as well

• Delivered support on end-to-end billing of Pre- and Post-Billings for Inbound and Outbound transactions
• Liaised with Internal (within the company) and External (countries, regional office and global office) contacts in all levels in order to achieve correct and timely invoicing
• Generated pre-billing and post billing analysis to see trends in corrections as to why certain shipments are still unbilled
• Check and analyses incoming files, requests and queries
• Validates shipment data and maintain/rectify the record for correct billing process
• Reconcile billing data to ensure accurate and complete invoicing
• Independently conduct deep dive analytics and knowledgeable in the usage of data from various systems to deliver a comprehensive analysis
• Collaborate with all Billing Managers, Team Leaders and Associates and support them in ensuring process compliance and continuous service excellence
• Updates policies and procedures relevant to billing tasks
• Build and sustain an effective and collaborative working relationship with key stakeholders within the internal shared services community, with country, regional teams and global process teams
• Direct point of internal and external contacts for specific subjects and processes
• Managed the billing activities of 9 countries (Philippines, Singapore, Mongolia, Madagascar, Afghanistan, Iraq, Jordan, Qatar and Yemen)
• Trained new joiners regarding these billing activities

• In charge of External Billing queries and disputes of DHL, answering queries in timely and professional manner
• Handled billing adjustments and report reconciliation

• Administrative tasks by managing schedule, coordinating travel arrangements and calendar of the Dean of School of Management
• Answered phone queries, routing calls, delivered messages to faculty, staff and greeting visitors
• Maintained confidentiality on sensitive information
• Provided support and guidance to students in academic and extra-curricular activities of Entrepreneurial Management Program
• Created faculty schedule for Entrepreneurial Management Program classes
• Acted as proctor when faculty is not around

GPA: Cum Laude

• Dean's List, [2003-2006]
• Member of Yearbook Club 2005 to 2006
• Thesis Statement: The Axe Effect: Selected Male Children’s Perception on Women in Axe Television Commercials, October 2005