Slack
Nina Ymbong
Delos Reyes
Manolo Fortich
Summary
Proven Operations Associate with a track record of enhancing operational efficiency at Smart Ecosystem Philippines Inc. by streamlining workflows and implementing innovative processes. Skilled in project management and teamwork, adept at multitasking and problem-solving to achieve high customer satisfaction rates. Demonstrates exceptional adaptability and analytical skills, fostering team growth and improving project outcomes.
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Operations Associate
Smart Ecosystem Philippines Inc.
04.2022 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
Delivery Supervisor
Smart Ecosystem Philippines Inc.
12.2020 - 04.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Virtual Assistant for Google Ads
Upwork.com
04.2020 - 06.2020
- Managed high-volume workloads, prioritizing tasks based on urgency and importance for optimal results.
Call Center Representative
Teleperformance
07.2018 - 12.2018
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Bachelor of Science - Information Technology
University of Science And Technology of Southern P
Cagayan De Oro, Province Of Misamis Oriental, Philippines 04.2001 -
Skills
Team support
Software
Redash
Google Ecosystem
Photopea
Zendesk
Airtable
Notion
Tableau
Timeline
Operations Associate
Smart Ecosystem Philippines Inc.
04.2022 - Current
Delivery Supervisor
Smart Ecosystem Philippines Inc.
12.2020 - 04.2022
Virtual Assistant for Google Ads
Upwork.com
04.2020 - 06.2020
Call Center Representative
Teleperformance
07.2018 - 12.2018
Bachelor of Science - Information Technology
University of Science And Technology of Southern P
04.2001 -
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