Nina Jane Linihan
Medical Virtual Assistant
Cebu City
Summary
Results-driven healthcare professional with proven experience in healthcare administration, provider relations, and patient support. Demonstrated expertise in HIPAA compliance, quality assurance, and regulatory adherence through thorough quality inspections and process oversight. Skilled in claims resolution, managing escalated customer concerns, and accurately verifying patient eligibility and benefits. Strong analytical background with the ability to identify trends, streamline workflows, and implement process improvements that enhance quality control. Experienced in patient billing, payment processing, and delivering compassionate, service-focused support that improves patient satisfaction, strengthens provider relationships, and drives operational excellence.
Overview
7
7
years of professional experience
Work History
Team Lead- Patient Billing
Omega Healthcare
Cebu City, Province Of Cebu, Philippines
10.2025 - 03.2026
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
Quality Control Analyst- Patient Billing
Omega Healthcare
Cebu City, Province Of Cebu, Philippines
03.2025 - 10.2025
- Improved overall production efficiency by identifying and resolving quality control issues.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
Senior Quality Analyst
Concentrix
Lapu-Lapu City, Province Of Cebu
07.2022 - 03.2025
- Analyzed workflow inefficiencies, recommending targeted improvements for better resource allocation.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
Customer Service Representative
Concentrix
Lapu-Lapu City, Province Of Cebu
09.2020 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Teleperformance Center Ayala
Cebu City, Province Of Cebu
09.2019 - 09.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Education - Secondary Education
University of The Visayas Toledo City Campus
Toledo City, Province Of Cebu, Philippines04-2019
Skills
Operations management
Performance monitoring
Process improvement
Coaching and mentoring
Relationship building
Timeline
Team Lead- Patient Billing
Omega Healthcare
10.2025 - 03.2026
Quality Control Analyst- Patient Billing
Omega Healthcare
03.2025 - 10.2025
Senior Quality Analyst
Concentrix
07.2022 - 03.2025
Customer Service Representative
Concentrix
09.2020 - 07.2022
Customer Service Representative
Teleperformance Center Ayala
09.2019 - 09.2020
Bachelor of Education - Secondary Education
University of The Visayas Toledo City Campus