Tech Networking, AI Software
Nimrod Jizmundo Geronimo
Client Specialist Associate (CSA)
Taytay,Rizal
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Language
Work History
Client Support Associate
Sterling Talent Solutions Philippines, Inc – a Firstadvantage company
Taguig (Remote)
10.2023 - 04.2026
- As a Client Support Associate, managed client background checks, ensuring all orders met scheduled timeframes and preventing delays.
- Conducting training for new clients on how to use our platform using our client hub portal, scheduling and conducting meetings with our client to address concerns and issues, and preparing monthly reports to track progress concerns on monthly reports.
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
HR Assistant
Foundever Asia, Inc. G1 (fka Sykes)
07.2022 - 05.2023
- Conducted interviews for potential candidates of the company’s managed accounts, assessing candidates and making decisions on the most suitable line of business assignments based on their skills and experience.
Webhost Guide
Sutherland
Mandaluyong
01.2021 - 01.2022
- Assigned as a webhosting guide/tech support for clients/customers in regard with their website issues, email, domain names, cname, dns, MX records, cpanel, Wordpress, SSL security, and upselling.
Assessment Associate Helpdesk, Billing Admin, Insurance Beneficiary Support
Concentrix
Cubao, Quezon City
01.2020 - 01.2021
- Assigned to the Pearson account, supporting students, teachers, and bookshops with bulk book orders.
- Transferred to the INTUIT account, providing Tier 2 technical support through call and chat for clients seeking assistance with INTUIT applications. Also served as a Subject Matter Expert, offering support and guidance to team members.
- Moved to the Benefitfocus account as a Beneficiary Support Specialist, assisting clients in understanding and maximizing their benefits.
Customer Service Representative, Technical Support
Inspiro – SPI CRM
Pasig
01.2017 - 01.2020
- Assigned to the 1800flowers.com account as a Customer Service Representative, providing exceptional support to customers.
- Addressed and resolved customer needs efficiently through phone and chat interactions.
- Drove sales and upselling opportunities, leveraging deep product knowledge as a Subject Matter Expert to support and guide the team.
- Ensured high-quality work by assuming a quality assurance role, reviewing and evaluating the performance of fellow employees to maintain and enhance service standards.
- Moved to a Web Hosting Account under Endurance Group, managing support for Ehost, iPage, and HostGator, and later transitioned to an Australian Web Hosting Account with MIT as a tech support for clients/customers in regard with their website issues, email, domain names, cname, DNS, MX records, cpanel, Wordpress, SSL security, and upselling.
Education
Highschool Old diploma -
Maranatha Christian Academy
Bachelor of Science - Tourism Management, College of Hospitality and Tourism Management
Central Colleges of The Philippines
Skills
Customer service
Problem-solving
Product knowledge
Data entry
Call center experience
Data collection
Technical support
Interests
Timeline
Client Support Associate
Sterling Talent Solutions Philippines, Inc – a Firstadvantage company
10.2023 - 04.2026
HR Assistant
Foundever Asia, Inc. G1 (fka Sykes)
07.2022 - 05.2023
Webhost Guide
Sutherland
01.2021 - 01.2022
Assessment Associate Helpdesk, Billing Admin, Insurance Beneficiary Support
Concentrix
01.2020 - 01.2021
Customer Service Representative, Technical Support
Inspiro – SPI CRM
01.2017 - 01.2020
Highschool Old diploma -
Maranatha Christian Academy
Bachelor of Science - Tourism Management, College of Hospitality and Tourism Management
Central Colleges of The Philippines