Nila Angeles
Small Bussiness Owner
Metro Manila
Summary
Dedicated Food and Beverage Attendant skilled in customer service, team collaboration, and training. Proven ability to enhance guest experiences while optimizing operational efficiency.
Overview
23
23
years of professional experience
Work History
Food and Beverage Attendant
Owner
09.2020 - Current
- Provided exceptional customer service, ensuring guest satisfaction and timely order delivery.
- Managed inventory levels, restocking supplies to maintain operational efficiency.
- Trained new staff on food safety protocols and service standards to enhance team performance.
- Collaborated with kitchen staff to streamline communication and improve order accuracy.
- Developed menu knowledge to effectively suggest pairings and enhance guest experience.
- Implemented feedback mechanisms, identifying areas for service improvement and training needs.
- Oversaw daily operations, coordinating schedules to optimize workflow during peak hours.
- Led initiatives to increase upselling techniques, contributing to overall revenue growth.
Room Attendant
Domene Kaw Penion House
07.2010 - 01.2011
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Collaborated with housekeeping team to streamline room turnover processes for enhanced efficiency.
- Trained new staff on cleaning protocols and safety standards, improving overall team performance.
Billing Clerk
Marine Medical Services
04.2008 - 04.2010
- Processed medical billing statements ensuring accuracy and compliance with industry regulations.
- Managed accounts receivable, tracking payments and resolving discrepancies efficiently.
- Coordinated with healthcare providers to obtain necessary documentation for billing claims.
- Implemented improved billing procedures that enhanced workflow efficiency and reduced errors.
Office Assistant
Philipine Ports Authority - TM Jagna
10.2003 - 03.2005
- Coordinated office communications to ensure efficient workflow and timely information dissemination.
- Managed scheduling and appointment setting for executives, optimizing daily operations.
- Assisted in maintaining accurate records and documentation for regulatory compliance and audits.
- Developed and implemented filing systems to enhance data retrieval and organization.
Education
Massage Therapy
Manila Mapower Development. Center
Manila, Metro Manila, Philippines03-2013
Computer Syste Design And Programming - Computer And Information Systems
AMA ACLC
Tagbilaran, Bohol, Philippines 04.2001 -
High School Diploma -
Colegio Dela Medalla Melagrosa
Jagna, Bohol, Philippines 04.2001 -
No Degree -
Canjulao Elemtary School
Jagna, Bohol, Philippines 04.2001 -
Skills
Adaptability under pressure
Reliability and punctuality
Food safety
Kitchen support
Timeline
Food and Beverage Attendant
Owner
09.2020 - Current
Room Attendant
Domene Kaw Penion House
07.2010 - 01.2011
Billing Clerk
Marine Medical Services
04.2008 - 04.2010
Office Assistant
Philipine Ports Authority - TM Jagna
10.2003 - 03.2005
Computer Syste Design And Programming - Computer And Information Systems
AMA ACLC
04.2001 -
High School Diploma -
Colegio Dela Medalla Melagrosa
04.2001 -
No Degree -
Canjulao Elemtary School
04.2001 -
Massage Therapy
Manila Mapower Development. Center