Nikko Xaviery Casuno
Paranaque City
Summary
A E R O N A U T I C A L E N G I N E E R, With a focus on analyzing operational data for accurate flight status determination, specialize in refining on-time performance strategies and implementing effective customer recovery procedures and sales management. Seeking a role in the aviation industry to apply my expertise and drive for optimizing operational efficiency while delivering exceptional service standards.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Flight Coordinator
Wise International Support Expert
Remote
08.2024 - Current
- Supported revenue growth by collaborating with sales teams on charter bookings and maximizing aircraft utilization rates.
- Facilitated smooth handovers between shifts by maintaining comprehensive documentation and clear communication channels.
- Optimized crew utilization by managing duty hours, ensuring regulatory compliance and maintaining morale.
- Ensured passenger satisfaction by proactively addressing issues and providing timely information updates.
- Improved on-time performance, coordinating closely with ground support teams and air traffic control.
- Collaborated with maintenance teams to minimize downtime, resulting in fewer delays and cancellations.
Crew Control
Air Philippines Corporation
01.2024 - 07.2024
- Responsible for scheduling flight crews for commercial airlines
- Developing periodic personnel schedules, coordinating with members of the various flight crews, and finding substitute personnel when required
Customer Service Consultant
Lufthansa Services Philippines
01.2024 - 07.2024
- Managed reservation systems and ticketing processes to deliver top-tier customer service and resolve inquiries effectively
- Maximized revenue through strategic service additions and ancillary sales techniques during ticketing
Load & Station Control
MacroAsia Airport Services
12.2022 - 07.2023
- Oversaw the computation of aircraft weight and balance, ensuring precision in the creation of load sheets essential for flight operations
- Managed the calculation of the weight distribution within the aircraft
- Created accurate and detailed load sheets, encompassing crucial information vital for safe and balanced aircraft operation, facilitating the smooth execution of flights
- Optimize the flight handling above and below the wing operation
- Act as a local OCC for the station and coordinate with various departments involve for a smooth and efficient aircraft turn around
Passenger Service Agent
MacroAsia Airport Services
04.2017 - 07.2018
- Handled passenger check-in and boarding processes efficiently, prioritizing a seamless and satisfactory experience for travelers
- Focused on enhancing the overall pre-boarding experience, addressing inquiries and creating a welcoming atmosphere for a pleasant journey commencement
Lounge Agent
Miascor Groundhandling Company
02.2016 - 02.2017
- Managed lounge operations efficiently, ensuring a comfortable and welcoming environment for passengers to relax before their flights
- Provided attentive assistance to passengers, facilitating a calming pre-flight experience within the lounge
Education
Bachelor of Science - Aeronautical Engineering
MATS College of Technology
Davao City, Province Of Davao Del Sur, Philippines 05.2010 - 03.2015
Skills
Team Leadership and Motivation
Regulatory Requirements Adherence
Weather Monitoring Proficiency
Ground Handling Coordination
Load Planning and Balance
Airline Communication Protocols
Flight Data Analysis
Account Management
Telephone Etiquette
Sales
References
- Mary Fe Vinas, +447443254483, mfvinas@gmail.com, Airbus Helicopters UK
- Gospel Diagolo, 09063402239, Cebu Pacific
Personal Information
- Place of Birth: North Cotabato
- Date of Birth: 06/11/93
- Gender: Male
- Nationality: Filipino
- Driving License: A, A1, B, B1, B2
- Marital Status: Single
Timeline
Flight Coordinator
Wise International Support Expert
08.2024 - Current
Crew Control
Air Philippines Corporation
01.2024 - 07.2024
Customer Service Consultant
Lufthansa Services Philippines
01.2024 - 07.2024
Load & Station Control
MacroAsia Airport Services
12.2022 - 07.2023
Passenger Service Agent
MacroAsia Airport Services
04.2017 - 07.2018
Lounge Agent
Miascor Groundhandling Company
02.2016 - 02.2017
Bachelor of Science - Aeronautical Engineering
MATS College of Technology
05.2010 - 03.2015
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