Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nikko Flores

Nikko Flores

Virtual Assistant/Customer Service Representative
Bacolod City Negros Occidental

Summary

A knowledgeable and dedicated customer service professional with extensive experience in the Travel account industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

12
12
years of professional experience

Work History

Remote Coworker

Aavgo
01.2022 - 01.2024
  • Managed check-in and check-out processes efficiently, resulting in reduced wait times and improved guest satisfaction.
  • Collaborated with other departments to coordinate guest requests, such as room service, housekeeping, and maintenance.
  • Maintained accurate records of guest interactions and transactions using the hotel management software.
  • Resolved guest complaints and concerns promptly while maintaining professionalism and diplomacy.

Customer Relations Specialist/Technical Support Specialist

Teleperformance Bacolod
01.2015 - 01.2022
  • Enter data into our software and maintain client files.
  • Cooperate with clients to determine their needs and advise them of appropriate destinations, modes of transportation, travel dates, costs, and accommodations.
  • Maintain statistical and financial records.
  • Deal with occurring travel problems, complaints or refunds.
  • Responsible for analyzing issues, determining resolution as well as the root cause of problems.
  • Ensures that all issues are escalated in accordance with policy and procedures.
  • Provides customer support for moderately complex technical issues and problems.

Technical Support Specialist

Panasiatic Call Center
01.2012 - 01.2015
  • Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty.
  • Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
  • Established patterns to reoccurring issues and provided input to development teams.

Education

B.A - Communications, Minor in Public Speaking

University of St. Lasalle Bacolod
01-2012

Skills

Customer Service

Time Management

Ability to Multitask

Excellent Verbal and written

Communication Skill

Critical Thinking and problem solving

Teamwork and collaboration

Friendly, positive attitude

Computer skills

Timeline

Remote Coworker

Aavgo
01.2022 - 01.2024

Customer Relations Specialist/Technical Support Specialist

Teleperformance Bacolod
01.2015 - 01.2022

Technical Support Specialist

Panasiatic Call Center
01.2012 - 01.2015

B.A - Communications, Minor in Public Speaking

University of St. Lasalle Bacolod
Nikko FloresVirtual Assistant/Customer Service Representative