Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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NIKKO DELFIN

Pasig, Metro Manila,00

Summary

To Secure a responsible career opportunity to fully utilize my skills and knowledge, while making a significant contribution to the success of the company.

Overview

8
8
years of professional experience

Work History

Quality Assurance Specialist

Everise PH
Mandaluyong City, Metro Manila, Philippines (Remote)
12.2019 - Current

Scope of LOB

  • Assisting beneficiaries/members such; refills, mail order status, updated Addresses, phone numbers and Email address.
  • Assisting Beneficiaries to check tier level of all medications on formulary list.
  • Checking costs both Mail order (MOR) and point of sale (POS).
  • Obtaining new prescription from doctor’s office both MOR and POS.
  • Assisting One-time Payment.
  • Assisting Good Cause Re-instatement.

QUALITY ASSURANCE ANALYST

  • Call monitoring
  • Facilitating call calibration.
  • Engagement with the client about process improvement.
  • Team huddles (at least once a month).
  • Coaching One-on- One

Customer Retention Specialist

CONCENTRIX
Eastwood city Quezon city, Ph
12.2018 - 03.2019
  • Processing cancellation of subscriptions.
  • Process an order and customize kit.
  • Providing Benefits and Coverage.
  • Checking account Eligibility
  • Setting up an account.

CSR

SEQUENTIAL TECHNOLOGY INTERNATIONAL
Eastwood city Quezon city, Ph
07.2018 - 11.2018
  • Checking order status and activation.
  • Upsell and place an order.
  • Payment Processing.
  • Online website Assistance
  • Check order status.

Education

Bachelor of Science - Bachelor in Agriculture Technology

Sultan Kudarat State University
Isulan, Province Of Sultan Kudarat, Philippines
03-2017

Skills

  • Process Improvement
  • Adaptability
  • Call Monitoring
  • Problem-solving abilities
  • Excellent communication skills
  • Identifying the root cause of issues
  • Thinking through complex problems to devise effective solutions
  • Strong documentation skills
  • Five9 – Verint
  • Salesforce
  • CRM
  • Rx wizard
  • Excel
  • Microsoft words
  • Power Point office
  • Peoplesafe
  • SharePoint

Accomplishments

Agricultural Intern (International Program)

Agrostudies International Training Center / AICAT – Sdot Yam, Israel

October 2015 – September 2016 (12 Months).

  • Managed and maintained cutting-edge automated drip irrigation systems, fertigation networks, and climate-controlled greenhouse technologies.
  • Pest & Disease Control, Livestock Husbandry (if Animal Science track), Post-Harvest Loss Reduction.

NC II Certification

  • Small and Large Ruminant
  • Poultry

PROMOTION's

  • Part of SENIOR ASSIST TEAM(SRT) and click to chat (c2c). - October 2020.
  • Promoted as QUALITY ASSURANCE ANALYST. - December 2021 – Present.
  • Operation's Supervisor May 2024-2025

Timeline

Quality Assurance Specialist

Everise PH
12.2019 - Current

Customer Retention Specialist

CONCENTRIX
12.2018 - 03.2019

CSR

SEQUENTIAL TECHNOLOGY INTERNATIONAL
07.2018 - 11.2018

Bachelor of Science - Bachelor in Agriculture Technology

Sultan Kudarat State University
NIKKO DELFIN