Nikko C. Del Agua
Cainta
Summary
Customer-focused professional with over 5 years of experience in the aviation industry, specializing in client interaction and support. Adept at managing high-pressure situations, resolving customer issues efficiently, and maintaining a positive demeanor. Seeking to leverage my skills in a call center agent role to provide exceptional customer service and contribute to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Training Specialist
1Aviation Groundhandling Services Corporation
11.2022 - 07.2024
- Developed and delivered training programs focused on enhancing team communication and customer service skills
- Conducted sessions on Aircraft Marshaling and Headset Communication, improving operational efficiency and client interactions
- Collaborated with clients to tailor training modules, ensuring alignment with service standards and customer expectations
- Assessed trainee progress, providing constructive feedback to foster professional growth and improve customer service delivery
Ramp Supervisor
1Aviation Groundhandling Services Corporation
03.2018 - 11.2022
- Managed ground operations, coordinating with teams to ensure timely and safe aircraft handling, directly impacting customer satisfaction
- Maintained clear communication with flight crews and ground staff, facilitating smooth operations and positive client experiences
- Addressed and resolved operational issues promptly, minimizing disruptions and enhancing customer trust
- Ensured compliance with safety protocols, contributing to passenger and staff safety, and reinforcing a culture of care
Ramp Agent
MIASCOR Groundhandling Services
01.2017 - 03.2018
- Assisted in ground handling operations, ensuring efficient baggage handling and aircraft marshaling, directly affecting customer satisfaction
- Coordinated with flight crews to facilitate on-time departures and arrivals, enhancing the overall customer experience
- Maintained adherence to safety regulations, contributing to operational excellence and customer trust
Education
Bachelor of Science - Aircraft Technology
MATS College of Technology
Davao City, Sasa12.2015
Skills
- Aviation management software
- Ground handling operations
- Safety management systems
- Effective communication
- Problem-solving
- Team collaboration
- Time management
Certification
- Station Coordinator's Training, 02/01/21, Present
- Safety Management System, 02/01/21, Present
- Aviation Security Awareness Training Initial Course, 02/01/21, Present
- Aircraft Marshalling and Headset, 08/01/21, Present
- Philippine Civil Aviation Regulations Familiarization, 05/01/21, Present
- Health, Safety, and Environment (1Aviation), 02/01/21, Present
- Basic Fire Safety, 09/01/21, Present
- Human Factors (1Aviation), 02/01/21, Present
Timeline
Training Specialist
1Aviation Groundhandling Services Corporation
11.2022 - 07.2024
Ramp Supervisor
1Aviation Groundhandling Services Corporation
03.2018 - 11.2022
Ramp Agent
MIASCOR Groundhandling Services
01.2017 - 03.2018
Bachelor of Science - Aircraft Technology
MATS College of Technology
- Station Coordinator's Training, 02/01/21, Present
- Safety Management System, 02/01/21, Present
- Aviation Security Awareness Training Initial Course, 02/01/21, Present
- Aircraft Marshalling and Headset, 08/01/21, Present
- Philippine Civil Aviation Regulations Familiarization, 05/01/21, Present
- Health, Safety, and Environment (1Aviation), 02/01/21, Present
- Basic Fire Safety, 09/01/21, Present
- Human Factors (1Aviation), 02/01/21, Present
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