Nikkilyn Abellana
Cebu City,philippines
Summary
Dependable employee seeking opportunity to expand skills and contributed to company success. Considered hardworking, ethical and details-oriented
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Titan
Cebu City, Philippines
07.2024 - Current
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed scheduling, ensuring adequate staffing during peak times to optimise customer service.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Prepared detailed reports on sales performance, inventory, and staff productivity for management review.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
Cashier
OFF WHITE
Cebu City, Philippines
01.2024 - 07.2024
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Trained new staff on cashiering procedures and customer service excellence.
Sales Consultant
Hyundai
Cebu City, Philippines
08.2023 - 11.2023
- Developed engaging sales pitches to promote products and services of company.
- Participated in sales training and workshops to amplify skills and leverage productivity.
- Shared comprehensive brand and product knowledge to maximise sales.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
- Negotiated contracts with clients, securing profitable deals and achieving sales targets consistently.
Retail Sales Associate
Foot Locker
Cebu City, Philippines
12.2022 - 06.2023
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Shared new products and promotions with customer to encourage sales.
- Worked flexibly across multiple customer access points.
- Met sales targets through proactive promotion and excellent customer service.
- Replenished items and organised displays to keep stock looking professional.
- Built and maintained positive relationships with customers to encourage repeat business.
- Handled customer complaints with professionalism, working towards fair and swift resolutions.
Store Supervisor
Stance
Cebu City, Philippines
03.2016 - 10.2021
- Supervised inventory control, conducted regular stock checks, and reordered merchandise to maintain optimal stock levels.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Conducted inventory checks to identify low-stock items and worked with managers in scheduling shipments to backstop inventory shortages.
- Trained new employees on store policies, customer service excellence, and product knowledge to enhance team efficiency.
- Led by example, demonstrating exceptional customer service and work ethic, inspiring staff to exceed company expectations.
- Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.
- Organised staff schedules, managing leave requests and ensuring adequate coverage during peak times to maintain service standards.
- Delegated tasks to employees based upon individual strengths and experience.
Store Supervisor
Backjoy
Cebu City, Philippines
03.2016 - 01.2021
- Supervised inventory control, conducted regular stock checks, and reordered merchandise to maintain optimal stock levels.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
- Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor.
- Trained new employees on store policies, customer service excellence, and product knowledge to enhance team efficiency.
- Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.
- Organised staff schedules, managing leave requests and ensuring adequate coverage during peak times to maintain service standards.
- Delegated tasks to employees based upon individual strengths and experience.
- Facilitated communication between store staff and upper management, relaying feedback and suggestions to improve operations.
- Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards.
- Processed credit card and cash payments with accuracy.
- Oversaw cash management, including till reconciliation and bank deposits, maintaining accurate financial records.
- Led by example, demonstrating exceptional customer service and work ethic, inspiring staff to exceed company expectations.
Education
Bachelor of Science - Hospitality Management
Asian Collage of Technology
Pantaleon del Rosario Street Cebu City01-2015
Skills
- Teamwork and Collaboration
- Capacity to Multi-tasking under pressure
- Providing customer support
- Written and verbal communication
- Quality customer service
- Conflict resolution
Timeline
Assistant Store Manager
Titan
07.2024 - Current
Cashier
OFF WHITE
01.2024 - 07.2024
Sales Consultant
Hyundai
08.2023 - 11.2023
Retail Sales Associate
Foot Locker
12.2022 - 06.2023
Store Supervisor
Stance
03.2016 - 10.2021
Store Supervisor
Backjoy
03.2016 - 01.2021
Bachelor of Science - Hospitality Management
Asian Collage of Technology