Nikki Jane Labao
Freelancer
Muntinlupa City, Metro Manila
Summary
Experienced in Long Term Care, Life and Accidental Death and General Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering over 7 years of experience and willingness to take on any challenge.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Insurance Lead Qualifier
Insurance Supermarket
03.2024 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Qualify Clients based on available plans
Celebrity Center Coordinator
Royal Caribbean Group Inc
09.2022 - 12.2022
- Developed strong relationships with community partners to enhance collaboration opportunities and expand program reach.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Supported grant writing efforts by gathering data on center activities and assisting in the development of compelling proposals for funding opportunities.
Insurance Claims Representative
Genpact Services LLC
07.2017 - 09.2022
- Determined appropriateness of payers to protect organization and minimize risk.
- Maintained accurate and up-to-date records of claim information for future reference.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Collaborated with adjusters and other professionals for comprehensive claim evaluations and accurate estimates.
Insurance Outbound Sales Agent
Expert Global Solutions Inc
07.2011 - 07.2013
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
- Managed a high volume of outbound calls daily, maintaining a professional demeanor throughout each interaction.
Customer Service Representative
VXI GLOBAL INC
03.2017 - 05.2017
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed customer service orders promptly to increase customer satisfaction.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
CONVERGYS Philippines Inc
08.2016 - 12.2016
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed customer service orders promptly to increase customer satisfaction.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Telus International Inc.
9 2015 - 1 2016
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Travel Agent Specialist
C3/CustomerContactChannel
08.2013 - 09.2015
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Executive Travel Agent
Aegis People Support Inc
01.2011 - 07.2011
- Generated leads for sales and rental properties through cold calls and referrals.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Diversified revenue streams by cross-selling ancillary products and services, increasing overall profitability for the agency.
Education
Bachelor of Science - Information Technology
University of Antique
Sibalom, Province Of Antique, Philippines 06.2007 - 09.2009
Bachelor of Science - Hotel Restaurant Services
St. Chamuel Institute
Taguig, Metro Manila, Philippines 06.2015 - 09.2015
Diploma in Financial Management -
International Business Management Institute
Berlin Germany 04.2022 - 05.2022
Skills
Interpersonal Skills
Number-savvy
Insurance Claim Forms Review
Data Entry
Task Prioritization
Excellent Communication
Financial Transactions
Eligibility Determination
Recordkeeping Organization
Policy Knowledge
Documentation skills
Workers Compensation
Data Integrity
Organizing and Prioritizing Work
Reporting abilities
Patient Rapport
Regulatory Compliance Adherence
Google Suite Proficiency
Great mathematical skills
Composing Business Correspondence
Appointment Scheduling
Multitasking
Understanding of medical terms
Experience in Apollo, Sabre, Amadeus, Verint, Avaya, Citrix, AWS, GUI, Legasuite, Slack and Chase
Adaptability and Flexibility
Effective Communication
Conflict Resolution
Problem-Solving
New Policies Processing
Claims Processing
Denied claims identification
Analytical Skills
File Management
Collaborative relationships
Adaptability
Policy understanding
Professionalism
Interpersonal Communication
Excellent administrative abilities
Self Motivation
Patient contact
Documentation processing
Critical Thinking
Assertiveness
Problem-solving aptitude
Payment and Investigation Escalations
Active Listening
Insurance Coverage Verification
Written Communication
Reliability
Customer Service
Business Correspondence
Database Management
Organizational Skills
Paperwork Processing
Microsoft Office
Policy Interpretation
Attention to Detail
Data Entry Software
Time Management
References
- Mary Ann Gawat, Supervisor, 09770586510
- Paolo Timajo, Operations Manager, 09199990090
- Anne Albuero, Friend, 09488730121
Timeline
Insurance Lead Qualifier
Insurance Supermarket
03.2024 - Current
Celebrity Center Coordinator
Royal Caribbean Group Inc
09.2022 - 12.2022
Diploma in Financial Management -
International Business Management Institute
04.2022 - 05.2022
Insurance Claims Representative
Genpact Services LLC
07.2017 - 09.2022
Customer Service Representative
VXI GLOBAL INC
03.2017 - 05.2017
Customer Service Representative
CONVERGYS Philippines Inc
08.2016 - 12.2016
Bachelor of Science - Hotel Restaurant Services
St. Chamuel Institute
06.2015 - 09.2015
Travel Agent Specialist
C3/CustomerContactChannel
08.2013 - 09.2015
Insurance Outbound Sales Agent
Expert Global Solutions Inc
07.2011 - 07.2013
Executive Travel Agent
Aegis People Support Inc
01.2011 - 07.2011
Bachelor of Science - Information Technology
University of Antique
06.2007 - 09.2009
Customer Service Representative
Telus International Inc.
9 2015 - 1 2016