Nikki Jane Labao
Freelancer
Muntinlupa City, Metro Manila
Summary
Experienced in Long Term Care, Life and Accidental Death and General Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering over 7 years of experience and willingness to take on any challenge.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Insurance Lead Qualifier
Insurance Supermarket
03.2024 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Qualify Clients based on available plans
Celebrity Center Coordinator
Royal Caribbean Group Inc
09.2022 - 12.2022
- Developed strong relationships with community partners to enhance collaboration opportunities and expand program reach.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Supported grant writing efforts by gathering data on center activities and assisting in the development of compelling proposals for funding opportunities.
Insurance Claims Representative
Genpact Services LLC
07.2017 - 09.2022
- Determined appropriateness of payers to protect organization and minimize risk.
- Maintained accurate and up-to-date records of claim information for future reference.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Collaborated with adjusters and other professionals for comprehensive claim evaluations and accurate estimates.
Insurance Outbound Sales Agent
Expert Global Solutions Inc
07.2011 - 07.2013
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
- Managed a high volume of outbound calls daily, maintaining a professional demeanor throughout each interaction.
Customer Service Representative
VXI GLOBAL INC
03.2017 - 05.2017
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed customer service orders promptly to increase customer satisfaction.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
CONVERGYS Philippines Inc
08.2016 - 12.2016
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed customer service orders promptly to increase customer satisfaction.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Telus International Inc.
9 2015 - 1 2016
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Travel Agent Specialist
C3/CustomerContactChannel
08.2013 - 09.2015
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Executive Travel Agent
Aegis People Support Inc
01.2011 - 07.2011
- Generated leads for sales and rental properties through cold calls and referrals.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Diversified revenue streams by cross-selling ancillary products and services, increasing overall profitability for the agency.
Education
Bachelor of Science - Information Technology
University of Antique
Sibalom, Province Of Antique, Philippines 06.2007 - 09.2009
Bachelor of Science - Hotel Restaurant Services
St. Chamuel Institute
Taguig, Metro Manila, Philippines 06.2015 - 09.2015
Diploma in Financial Management -
International Business Management Institute
Berlin Germany 04.2022 - 05.2022
Skills
Interpersonal Skills
undefinedReferences
- Mary Ann Gawat, Supervisor, 09770586510
- Paolo Timajo, Operations Manager, 09199990090
- Anne Albuero, Friend, 09488730121
Timeline
Insurance Lead Qualifier
Insurance Supermarket
03.2024 - Current
Celebrity Center Coordinator
Royal Caribbean Group Inc
09.2022 - 12.2022
Diploma in Financial Management -
International Business Management Institute
04.2022 - 05.2022
Insurance Claims Representative
Genpact Services LLC
07.2017 - 09.2022
Customer Service Representative
VXI GLOBAL INC
03.2017 - 05.2017
Customer Service Representative
CONVERGYS Philippines Inc
08.2016 - 12.2016
Bachelor of Science - Hotel Restaurant Services
St. Chamuel Institute
06.2015 - 09.2015
Travel Agent Specialist
C3/CustomerContactChannel
08.2013 - 09.2015
Insurance Outbound Sales Agent
Expert Global Solutions Inc
07.2011 - 07.2013
Executive Travel Agent
Aegis People Support Inc
01.2011 - 07.2011
Bachelor of Science - Information Technology
University of Antique
06.2007 - 09.2009
Customer Service Representative
Telus International Inc.
9 2015 - 1 2016
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