Nikkie Rosales
Caloocan City
Summary
Highly motivated and detail-oriented professional with experience in content moderation,
e-commerce platforms, and background verification. Demonstrates a strong work ethic and effective communication skills. Eager to contribute to team success and support organizational goals in a dynamic environment.
Overview
6
6
years of professional experience
Work History
Content Moderator - Trust & Safety New Associate
Accenture
Cubao, Quezon City
06.2024 - 11.2025
- Reviewed, classified, and removed violating content per client guidelines, utilizing specific tools and channels to maintain platform integrity
- Investigated and resolved complex content issues, communicating findings to the broader Trust and Safety team to inform policy updates
- Collaborated with team members to streamline moderation processes and workflows, enhancing overall team effectiveness.
- Understand and remain updated on changing client policies and guidelines
- Participate in process improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role
QASA Intern
Accenture
Cubao, Quezon City
05.2025 - 06.2025
- Volunteered as a QASA Intern in supporting content moderation in other markets
- Assisted agents, especially new hires, through floor walks to clarify complex content
- Collaborated on policy updates and engaged in daily discussions to enhance moderation processes
Online Business - Shopee Seller
Self-Employed
Caloocan City
09.2021 - 05.2024
- List and update products or services on various online platforms
- Respond to customer inquiries and handle complaints on time
- Run Facebook Ads, Shopee Ads and join marketing campaigns to boost sales traffic, increase product views, and exposure
- Process orders and coordinate with shipping providers for product delivery
- Manage inventory and ensure product availability
- Promote products and create engaging content on social media platforms
Client Services Associate
Vanguard Screening Solutions
Quezon City
02.2020 - 03.2020
- Validate the educational background of the candidate of our clients
- Submits accomplished checks or reports on time
- Ensures that all data gathered are accurate and true
- Assures all output meets quality standards
- Performs tasks in an organized and systematic way
- Protects operations by keeping information confidential
Education
Bachelor of Business Administration - Marketing Management
Global Reciprocal Colleges
Caloocan City04-2019
Skills
- Content moderation
- Data accuracy
- Attention to detail
- E-commerce platforms
- Background screening
- Team collaboration
- Customer service
Personal Information
Date of Birth: 03/04/1999
Gender: Female
Nationality: Filipino
Marital Status: Single
Religion: Iglesia Ni Cristo
Languages
English
Upper Intermediate (B2)
B2
Tagalog
Native
Native
References
References available upon request.
Timeline
QASA Intern
Accenture
05.2025 - 06.2025
Content Moderator - Trust & Safety New Associate
Accenture
06.2024 - 11.2025
Online Business - Shopee Seller
Self-Employed
09.2021 - 05.2024
Client Services Associate
Vanguard Screening Solutions
02.2020 - 03.2020
Bachelor of Business Administration - Marketing Management
Global Reciprocal Colleges