Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
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Nikkie Rosales

Nikkie Rosales

Caloocan City

Summary

Highly motivated and detail-oriented professional with experience in content moderation,

e-commerce platforms, and background verification. Demonstrates a strong work ethic and effective communication skills. Eager to contribute to team success and support organizational goals in a dynamic environment.

Overview

6
6
years of professional experience

Work History

Content Moderator - Trust & Safety New Associate

Accenture
Cubao, Quezon City
06.2024 - 11.2025
  • Reviewed, classified, and removed violating content per client guidelines, utilizing specific tools and channels to maintain platform integrity
  • Investigated and resolved complex content issues, communicating findings to the broader Trust and Safety team to inform policy updates
  • Collaborated with team members to streamline moderation processes and workflows, enhancing overall team effectiveness.
  • Understand and remain updated on changing client policies and guidelines
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role

QASA Intern

Accenture
Cubao, Quezon City
05.2025 - 06.2025
  • Volunteered as a QASA Intern in supporting content moderation in other markets
  • Assisted agents, especially new hires, through floor walks to clarify complex content
  • Collaborated on policy updates and engaged in daily discussions to enhance moderation processes

Online Business - Shopee Seller

Self-Employed
Caloocan City
09.2021 - 05.2024
  • List and update products or services on various online platforms
  • Respond to customer inquiries and handle complaints on time
  • Run Facebook Ads, Shopee Ads and join marketing campaigns to boost sales traffic, increase product views, and exposure
  • Process orders and coordinate with shipping providers for product delivery
  • Manage inventory and ensure product availability
  • Promote products and create engaging content on social media platforms

Client Services Associate

Vanguard Screening Solutions
Quezon City
02.2020 - 03.2020
  • Validate the educational background of the candidate of our clients
  • Submits accomplished checks or reports on time
  • Ensures that all data gathered are accurate and true
  • Assures all output meets quality standards
  • Performs tasks in an organized and systematic way
  • Protects operations by keeping information confidential

Education

Bachelor of Business Administration - Marketing Management

Global Reciprocal Colleges
Caloocan City
04-2019

Skills

  • Content moderation
  • Data accuracy
  • Attention to detail
  • E-commerce platforms
  • Background screening
  • Team collaboration
  • Customer service

Personal Information

Date of Birth: 03/04/1999

Gender: Female

Nationality: Filipino

Marital Status: Single

Religion: Iglesia Ni Cristo

Languages

English
Upper Intermediate (B2)
B2
Tagalog
Native
Native

References

References available upon request.

Timeline

QASA Intern

Accenture
05.2025 - 06.2025

Content Moderator - Trust & Safety New Associate

Accenture
06.2024 - 11.2025

Online Business - Shopee Seller

Self-Employed
09.2021 - 05.2024

Client Services Associate

Vanguard Screening Solutions
02.2020 - 03.2020

Bachelor of Business Administration - Marketing Management

Global Reciprocal Colleges
Nikkie Rosales