Dynamic Technical Support Representative with Concentrix ( Intuit Quickbooks Online ), adept at incident management and client relationship management. Enhanced customer satisfaction through effective troubleshooting and mentorship, while leading cross-functional teams to improve service delivery. Proven ability to resolve complex issues swiftly, fostering positive relationships and driving performance improvement in fast-paced environments.
Service level agreement management
Client relationship management
Performance improvement
Incident management
Certified Proadvisor in Quickbooks Online
Certified Proadvisor in Quickbooks Online