NIKKA ELEGADO
Panganiban,Camarines Norte
Summary
Dedicated customer advocate with 15 months of experience in providing exceptional support and resolving inquiries efficiently. Skilled in communication, problem-solving, and maintaining customer satisfaction. Passionate about delivering personalized service and contributing to team success in a dynamic environment.
Overview
1
1
year of professional experience
Work History
Customer Advocate in Claims and Benefit as LOB
Teleperformance
Sucat
09.2023 - 12.2024
- Responsible on managing policyholder accounts throughout the customer's lifecycle. This involves updating personal and policy information, processing premium payments, and ensuring regulatory compliance.
- Specializes in managing the customer's insurance claims and policy benefits. Delivering customer's claim information and their policy benefit while ensuring accuracy and adherence to industry standards while providing prompt resolutions to policyholders.
- Dedicated customer advocate with 15 months of experience in providing exceptional support and resolving inquiries efficiently. Skilled in communication, problem-solving, and maintaining customer satisfaction. Passionate about delivering personalized service and contributing to team success in a dynamic environment.
- Providing comprehensive support services for troubleshooting customer accounts. This includes resolving technical issues, offering guidance on insurance-related queries, and ensuring smooth operations of accessing public website.
Customer Advocate in Internet Help Desk as LOB
Teleperformance
Sucat
03.2024 - 12.2024
Customer Advocate in Account Maintenance as LOB
Teleperformance
Sucat
04.2024 - 12.2024
Education
General Academic Strand - undefined
Batobalani National High School
01.2023
Skills
- Communication Skill
- Empathy and Patience
- Problem-solving
- Adaptability
- Time Management
- Positive Attitude
Languages
English
Filipino
Personal Information
- Title: Supervisor
- Nationality: Filipino
Timeline
Customer Advocate in Account Maintenance as LOB
Teleperformance
04.2024 - 12.2024
Customer Advocate in Internet Help Desk as LOB
Teleperformance
03.2024 - 12.2024
Customer Advocate in Claims and Benefit as LOB
Teleperformance
09.2023 - 12.2024
General Academic Strand - undefined
Batobalani National High School
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