Nikka Bulaon
Virtual Assistant/ Customer Service Representatives/ Financial Analyst
Bulacan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Handled Retail, Echo, and Technical Support in Amazon.
Eager to learn more in Virtual Assistant and willing to accept challenges to grow my career and myself too.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Concentrix Daksh Philippines
Quezon City
04.2017 - 07.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
Financial Analyst
Manulife Business Processing Services
Quezon City
08.2019 - 03.2022
- Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
- Managed, tracked and monitored financial updates, watch lists and insurance files.
- Orchestrated client-centered financial packages factoring in current market trends.
- Assessed companies dealing with difficulties to identify possible corrective strategies based on financial and operational data.
- Organized financing for each deal by sourcing funds from private and public groups.
Elementary School Teacher
Isidore De Seville Integrated School
Malolos Bulacan
06.2014 - 03.2017
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
- Fostered student curiosity and interest in learning through hands-on activities and field trips.
- Used learning stations to incorporate colors, shapes and textures to help students develop communication skills and build relationships.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
Secondary School Teacher
Darwin International School
Malolos Bulacan
06.2013 - 03.2014
- Evaluated students' academic and social growth, kept appropriate records and prepared progress reports to gauge performance.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Utilized curriculum which reflected diverse educational, cultural and linguistic background of student body.
- Taught mathematical skills and principles to high school students using real-world, application-based examples to maximize learning opportunities.
Education
Bachelor of Science - Secondary Education
Bulacan State University
Malolos Bulacan, Philippines 06.2009 - 03.2013
Skills
Technical Support
Writing reports
Sorting and labeling
Travel planning
Meeting arrangements
Scheduling and calendar management
Office administration
Office management
Customer and client relations
Program files maintenance
Workflow planning
Communication Skills
Time Management
Ability to work well in teams
Flexibity and Commitment
Ability to work under pressure
Reliability
Timeline
Financial Analyst
Manulife Business Processing Services
08.2019 - 03.2022
Customer Service Representative
Concentrix Daksh Philippines
04.2017 - 07.2022
Elementary School Teacher
Isidore De Seville Integrated School
06.2014 - 03.2017
Secondary School Teacher
Darwin International School
06.2013 - 03.2014
Bachelor of Science - Secondary Education
Bulacan State University
06.2009 - 03.2013