Overview
Work History
Education
Skills
Language
Timeline
Contact
Generic
JEREL M. COLOSO

JEREL M. COLOSO

Iloilo City

Overview

5
5
years of professional experience

Work History

Customer Care Representative

T-Mobile
11.2024 - 09.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Cold Caller / Real estate

One Virtual Desk (Virtual Assistants)
01.2024 - 01.2025
  • Cold Calling has a unique way of approaching every candidate with their specific niche. I do 400+ outbound dials per day on an 8-hour shift, using Softphone, Tape, and Google Sheets, setting up conference appointments, and negotiating leads that are tagged “Interested” for the candidates to subscribe to our extraordinary VA services.

Sales / Claims department

Asurion / AT&T sales
01.2023 - 01.2024
  • Pressured metrics to achieve every month, processing claims of consumers and positioning the pitch after correcting the phasing of every call.
  • Tools are Citrix workspace and Asurion’s only tool used for frontline customer service.

CSR / Retention Department

Comcast / Xfinity
01.2021 - 01.2023
  • My first Sales team, doing inbound and outbound calls and performing save attempt strategies to retain valued consumers nationwide.
  • Tools are Avaya, VM ware, and ACSR.

Education

Middle School / Post graduate - Rosarians, Dominicans

Holy Rosary Academy
01.2012

Bachelor of Information and Technology - undefined

University of San Agustin / College
01.2020

Skills

  • Music / Sound Producer
  • / Film Score Producer
  • Musician / Artist
  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Complaint handling
  • Problem resolution
  • Relationship building
  • Appointment scheduling

Language

English
Tagalog
Hiligaynon

Timeline

Customer Care Representative

T-Mobile
11.2024 - 09.2025

Cold Caller / Real estate

One Virtual Desk (Virtual Assistants)
01.2024 - 01.2025

Sales / Claims department

Asurion / AT&T sales
01.2023 - 01.2024

CSR / Retention Department

Comcast / Xfinity
01.2021 - 01.2023

Bachelor of Information and Technology - undefined

University of San Agustin / College

Middle School / Post graduate - Rosarians, Dominicans

Holy Rosary Academy

Contact

  • Phone
  • 0935 487 4507
  • Email
  • Mcbillthegrave@gmail.com
  • Address
  • Block 11 Lot 43 avida village
  • Balabag pavia angela avenue
  • 5001 Iloilo
JEREL M. COLOSO