JEREL M. COLOSO
Iloilo City
Overview
5
5
years of professional experience
Work History
Customer Care Representative
T-Mobile
11.2024 - 09.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Cold Caller / Real estate
One Virtual Desk (Virtual Assistants)
01.2024 - 01.2025
- Cold Calling has a unique way of approaching every candidate with their specific niche. I do 400+ outbound dials per day on an 8-hour shift, using Softphone, Tape, and Google Sheets, setting up conference appointments, and negotiating leads that are tagged “Interested” for the candidates to subscribe to our extraordinary VA services.
Sales / Claims department
Asurion / AT&T sales
01.2023 - 01.2024
- Pressured metrics to achieve every month, processing claims of consumers and positioning the pitch after correcting the phasing of every call.
- Tools are Citrix workspace and Asurion’s only tool used for frontline customer service.
CSR / Retention Department
Comcast / Xfinity
01.2021 - 01.2023
- My first Sales team, doing inbound and outbound calls and performing save attempt strategies to retain valued consumers nationwide.
- Tools are Avaya, VM ware, and ACSR.
Education
Middle School / Post graduate - Rosarians, Dominicans
Holy Rosary Academy
01.2012
Bachelor of Information and Technology - undefined
University of San Agustin / College
01.2020
Skills
- Music / Sound Producer
- / Film Score Producer
- Musician / Artist
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Relationship building
- Appointment scheduling
Language
English
Tagalog
Hiligaynon
Timeline
Customer Care Representative
T-Mobile
11.2024 - 09.2025
Cold Caller / Real estate
One Virtual Desk (Virtual Assistants)
01.2024 - 01.2025
Sales / Claims department
Asurion / AT&T sales
01.2023 - 01.2024
CSR / Retention Department
Comcast / Xfinity
01.2021 - 01.2023
Bachelor of Information and Technology - undefined
University of San Agustin / College
Middle School / Post graduate - Rosarians, Dominicans
Holy Rosary Academy
Contact
- Phone
- 0935 487 4507
- Mcbillthegrave@gmail.com
- Address
- Block 11 Lot 43 avida village
- Balabag pavia angela avenue
- 5001 Iloilo