Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Managed high call volume with exceptional professionalism and efficiency.
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.
Cold Caller / Real estate
One Virtual Desk (Virtual Assistants)
01.2024 - 01.2025
Cold Calling has a unique way of approaching every candidate with their specific niche. I do 400+ outbound dials per day on an 8-hour shift, using Softphone, Tape, and Google Sheets, setting up conference appointments, and negotiating leads that are tagged “Interested” for the candidates to subscribe to our extraordinary VA services.
Sales / Claims department
Asurion / AT&T sales
01.2023 - 01.2024
Pressured metrics to achieve every month, processing claims of consumers and positioning the pitch after correcting the phasing of every call.
Tools are Citrix workspace and Asurion’s only tool used for frontline customer service.
CSR / Retention Department
Comcast / Xfinity
01.2021 - 01.2023
My first Sales team, doing inbound and outbound calls and performing save attempt strategies to retain valued consumers nationwide.
Tools are Avaya, VM ware, and ACSR.
Education
Middle School / Post graduate - Rosarians, Dominicans
Holy Rosary Academy
01.2012
Bachelor of Information and Technology - undefined
University of San Agustin / College
01.2020
Skills
Music / Sound Producer
/ Film Score Producer
Musician / Artist
Customer service
Inbound customer service
Data entry
Call center experience
Complaint handling
Problem resolution
Relationship building
Appointment scheduling
Language
English
Tagalog
Hiligaynon
Timeline
Customer Care Representative
T-Mobile
11.2024 - 09.2025
Cold Caller / Real estate
One Virtual Desk (Virtual Assistants)
01.2024 - 01.2025
Sales / Claims department
Asurion / AT&T sales
01.2023 - 01.2024
CSR / Retention Department
Comcast / Xfinity
01.2021 - 01.2023
Bachelor of Information and Technology - undefined
University of San Agustin / College
Middle School / Post graduate - Rosarians, Dominicans