Computer Hardware and Software
Nielsen Valencia
CSR/TSR
Cavite City
Summary
Technical/Customer Support Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Insurance Claims Specialist
WNS Global Solutions - IAG, AMI and Covermore
Muntinlupa City
05.2019 - 10.2021
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Technical Support Representative (B to B)
Genpact - Wells Fargo Technical Connections
Muntinlupa City
08.2016 - 01.2019
- Configured hardware, devices, and software to set up work stations for employees and tested new software and hardware prior to deployment.
Technical Support Representative
Teleperfomance - Telstra
Mandaluyong City
12.2014 - 04.2016
- Resolved diverse range of technical issues across multiple systems and applications for customers.
Customer Support Representative
Convergys - Direct Tv
Muntinlupa City
04.2014 - 06.2014
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Teleperformance - Comcast NED
Makati City
02.2013 - 01.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Associates Degree - Culinary Arts
American Hospitality Academy
Makati City 06.2009 - 2011.04
Skills
Technical issues analysis
Interests
Tech troubleshooting
Online games
Making Connections
Timeline
Insurance Claims Specialist
WNS Global Solutions - IAG, AMI and Covermore
05.2019 - 10.2021
Technical Support Representative (B to B)
Genpact - Wells Fargo Technical Connections
08.2016 - 01.2019
Technical Support Representative
Teleperfomance - Telstra
12.2014 - 04.2016
Customer Support Representative
Convergys - Direct Tv
04.2014 - 06.2014
Technical Support Representative
Teleperformance - Comcast NED
02.2013 - 01.2014
Associates Degree - Culinary Arts
American Hospitality Academy
06.2009 - 2011.04
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