- English
- Good
Niel Mathew II D. Naputo
Banking and Finance Graduate and Electronic Diploma Course graduate
Surigao Del Norte
Summary
Laundry Shop Manager overseeing daily operations, budget and finance management, employee concerns, legal obligations, regulatory compliance, marketing, and customer relations. Coordinates staffing needs, service flow, and workplace issues to keep the shop running smoothly and customers supported. Strengthens day-to-day performance through practical supervision and steady operational control.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Travelers-Inn/ Manager
Isla Bed and Breakfast
SURIGAO CITY, Philippines
09.2022 - 04.2023
- Monitored 5-10 daily operational issues to keep guest service, staffing, and property workflow on track.
- Resolved employee concerns around salary and benefits with clear communication and steady follow-up.
- Led marketing strategy and implementation to support occupancy and day-to-day business visibility.
- Coordinated facility maintenance with vendors and internal teams to keep the property safe and presentable.
Fraud Detection/CustomerSpecialist
Synchrony Bank Philippines Incorporated
Cebu City, Philippines
09.2018 - 09.2021
- Verified 60-80 callers daily against company standards to protect account security and reduce fraud risk.
- Filed transaction disputes and fraud claims while maintaining complete documentation for each case.
- Managed credit card account activity, including openings, closures, and payment processing.
- Updated claims and analyzed account data to support fraud reviews and case decisions.
- Applied regulatory compliance standards while handling sensitive customer information and account records.
- Strengthened customer relations by explaining account actions, dispute steps, and payment updates clearly.
Customer Representative Specialist
Wipro, Delta Airlines
Cebu City, Philippines
06.2017 - 05.2018
- Book airline reservations and reissue tickets with clear accuracy across single and multiple reservation accounts.
- Provide customer assistance for product flight questions, account changes, and travel disruptions with a service-focused approach.
- Support single and multiple reservation account needs as a product flight specialist across daily passenger interactions.
Customer Representative Specialist
Conduent, Verizon
Cebu City, Philippines
11.2016 - 05.2017
- Processed account creation requests, verified customer details, and maintained accurate records across new and existing accounts.
- Handled plan upgrades, account updates, and cancellation requests with clear communication and consistent follow-through.
- Explained product options to customers and resolved account concerns while supporting service transitions and retention conversations.
Technical Support/ Customer Service
Convergys, Comcast
Cebu City, Philippines
02.2016 - 11.2016
- Troubleshoot product issues and walk customers through upgrade assistance with clear, step-by-step support.
- Manage account questions and product inquiries, applying customer relations skills to maintain a professional service experience.
- Document customer concerns accurately and route unresolved issues to the appropriate team for follow-up.
Accounting Assistant
Banco De Oro Universal Bank Inc.
02.2015 - 02.2016
- Reconciled daily ledger entries and flagged discrepancies for review before month-end close.
- Prepared journal entries and supporting documents for routine accounting and reporting activities.
- Verified transaction details against source documents to maintain accurate branch records.
- Supported account reviews by organizing files and updating transaction logs for audit readiness.
Laundry Shop/ Manager
Zephaniahs’ Laundry Shop
SURIGAO CITY, Philippines
08.2023 - Current
- Oversaw daily operations and coordinated facility maintenance needs to keep service running smoothly.
- Resolved employee concerns around salary and benefits while supporting positive employee relations.
- Managed budget and finance responsibilities with attention to cost control and transaction accuracy.
- Implemented marketing strategy to support customer growth and sustain shop visibility.
- Handled legalities, obligations, and regulatory compliance while supporting day-to-day business requirements.
Machine Operator
Monde Nissin Corporation, Mandaue City Cebu
Mandaue City, Philippines
01.2009 - 10.2009
- Set up equipment before runs and verified operating settings against production requirements.
- Checked finished output for visible defects and separated items that did not meet standards.
- Kept work areas clean and organized to support safe, efficient machine operation.
- Followed production schedules and communicated machine issues to the next shift promptly.
Education
Bachelor of Science - Banking and Finance Management
Cebu Institute of Technology University
Cebu, Philippines10-2014
Associate of Science - Electronics Engineering Technology, Communication
Iligan Institute of Technology Mindanao State University
Iligan City, Philippines03-2009
Skills
Operations management
Staff supervision
Budget management
Marketing strategy
Facility maintenance coordination
Customer relations
Employee relations
Fraud detection
Transaction dispute resolution
Regulatory compliance
Timeline
Laundry Shop/ Manager
Zephaniahs’ Laundry Shop
08.2023 - Current
Travelers-Inn/ Manager
Isla Bed and Breakfast
09.2022 - 04.2023
Fraud Detection/CustomerSpecialist
Synchrony Bank Philippines Incorporated
09.2018 - 09.2021
Customer Representative Specialist
Wipro, Delta Airlines
06.2017 - 05.2018
Customer Representative Specialist
Conduent, Verizon
11.2016 - 05.2017
Technical Support/ Customer Service
Convergys, Comcast
02.2016 - 11.2016
Accounting Assistant
Banco De Oro Universal Bank Inc.
02.2015 - 02.2016
Machine Operator
Monde Nissin Corporation, Mandaue City Cebu
01.2009 - 10.2009
Bachelor of Science - Banking and Finance Management
Cebu Institute of Technology University
Associate of Science - Electronics Engineering Technology, Communication
Iligan Institute of Technology Mindanao State University
Languages
- Tagalog
- Good