Cooking
Nidelie Maca
IT SPECIALIST
General santos city,South cotabato
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 4 years of progressive IT experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT specialist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
HR Payroll Specialist
KCC Mall Of Davao
Davao City
03.2014 - 04.2015
- Assisted employees in understanding their paychecks, deductions, taxes, benefits contributions, and leave balances through clear explanations and guidance when needed.
- Managed complex payroll situations involving multiple jurisdictions, tax codes, and benefit structures for a diverse workforce.
- Continually sought opportunities for professional development by attending industry conferences, webinars, training courses, and networking events to stay abreast of emerging trends and best practices in the field of HR/payroll management.
- Administered employee benefit programs, such as retirement plans and health insurance coverage elections, by working in tandem with the benefits administration team to ensure accurate deductions on paychecks.
Customer Service Representative
ALORICA
Metro Manila
05.2015 - 08.2018
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Receptionist
King Faisal Specialist Hospital
Al Mathar Ash Shamali, Riyadh 11564, Saudi Arabia
10.2018 - 01.2021
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Served as a subject matter expert within the team on specific applications or systems, sharing knowledge and insights to improve overall team performance.
- Reduced call wait times by improving internal processes and communication within the team.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Reduced incoming call response time by implementing an effective call routing system.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Personal Assistant
Sheik Hamad Bin Nasser Al Thani
Muaither
12.2021 - 12.2023
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
Data Analyst
SAn Mateo Rizal Medical Hospital
San Mateo Rizal
01.2024 - Current
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Optimized company resources allocation with detailed forecasting models based on historical data analysis.
- Utilized advanced query optimization techniques to enhance database performance and reduce latency issues during high-traffic periods.
- Resolved complex business challenges by leveraging statistical modeling techniques and machine learning algorithms.
- Provided technical support for troubleshooting analytics and reporting issues.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created dashboards to monitor and track key performance indicators.
Education
Caregiver
Tesda
Manila 01.2018 - 03.2018
Bachelor Of Science And/with Education Degree - Nursing
Davao Medical School Foundation Inc.
Medical School Dr, Poblacion District, Davao City, 03.2014 - 04.2018
Bachelor Of Science - Information Tecnology
Pamantasan Ng Lungsod Ng Muntinlupa
City Of Muntinlupa,metro Manila 06.2015 - 05.2017
Skills
Data formatting
undefinedInterests
Travelling
Playing Online Games
Volleyball
Camping
Hiking
Race
Timeline
Data Analyst
SAn Mateo Rizal Medical Hospital
01.2024 - Current
Personal Assistant
Sheik Hamad Bin Nasser Al Thani
12.2021 - 12.2023
Receptionist
King Faisal Specialist Hospital
10.2018 - 01.2021
Caregiver
Tesda
01.2018 - 03.2018
Bachelor Of Science - Information Tecnology
Pamantasan Ng Lungsod Ng Muntinlupa
06.2015 - 05.2017
Customer Service Representative
ALORICA
05.2015 - 08.2018
HR Payroll Specialist
KCC Mall Of Davao
03.2014 - 04.2015
Bachelor Of Science And/with Education Degree - Nursing
Davao Medical School Foundation Inc.
03.2014 - 04.2018
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