Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic
NICY VILLALOBOS

NICY VILLALOBOS

TAGUM

Summary

Detail-oriented professional with a strong work ethic, exceptional customer service, communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Teller

ACDI Multipurpose Cooperative
10.2022 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Liquidation of cash advances and other expenses, and replenishment of petty cash fund.
  • Monitor investments of members as to maturity or new placements.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.


Saving Bookkeeper

ACDI Multipurpose Cooperative
02.2022 - Current
  • Transact withdrawal and deposits of members, as well as other concerns and inquiries
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.

Account Receivable Officer

We'velink Services Inc.
01.2019 - 02.2022
  • Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals and preparing reports.
  • Posted clients' payments by recording cash and check transactions.
  • Reduced outstanding debts by implementing effective collection strategies and negotiating with clients.
  • Enhanced cash flow by diligently managing accounts receivable and maintaining accurate records.
  • Reconciled customer accounts regularly, identifying discrepancies and resolving them quickly.
  • Input financial data and produced reports using Quickbooks.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Analyzed aging reports to identify trends and patterns causing missed collections.

Billing Officer

We'velink Services Inc.
09.2016 - 12.2018
  • Developed strong working relationships with clients'' accounts payable departments, fostering trust and collaboration on billing matters.
  • Maintained detailed records of all billable items, ensuring accurate charges were applied consistently across clients.
  • Ensured timeliness of payments received through regularly scheduled follow-ups with customers who had outstanding balances.
  • Contributed to team goals by cross-training as a backup for colleagues during peak periods or absences.
  • Enhanced billing accuracy by thoroughly reviewing invoices and ensuring correct data entry.

Billing/Payroll Clerk

We'velink Services Inc.
08.2015 - 08.2018
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Completed payroll accurately and timely to meet employee expectations.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Responded to clients concerns and questions on daily basis.

Technical Support Representative

Teleperformance
06.2014 - 05.2015
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Managed high levels of call flow and responded to technical support needs.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Education

Accounting Technology

University of The Immaculate Conception
Davao City, Province Of Davao Del Sur, Philippines
03-2014

High School Diploma -

Manay National High School
San Ignacio, Manay, Davao Oriental
03-2010

Skills

  • Strong work ethic
  • Attention to detail
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Patience and empathy
  • Listening and comprehension
  • MS office proficient
  • Excellent communication & writing skills
  • Exceptional Customer Service

Certification

Career Service Eligibility- Professional

Hobbies

Watching Movies/Dramas

Reading

Writing

Running

Cooking

Timeline

Teller

ACDI Multipurpose Cooperative
10.2022 - Current

Saving Bookkeeper

ACDI Multipurpose Cooperative
02.2022 - Current

Account Receivable Officer

We'velink Services Inc.
01.2019 - 02.2022

Billing Officer

We'velink Services Inc.
09.2016 - 12.2018

Billing/Payroll Clerk

We'velink Services Inc.
08.2015 - 08.2018

Technical Support Representative

Teleperformance
06.2014 - 05.2015

Accounting Technology

University of The Immaculate Conception

High School Diploma -

Manay National High School

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