Nicolette A Latorena
Novaliches Quezon City
Summary
With 9+ years of experience as a Shift Manager in a high-quality, fast-paced quick service restaurant, I have developed expertise in managing operations to deliver exceptional customer service. My skills include training staff to uphold the highest standards of customer satisfaction, leading to lower staff turnover and a remarkable 20% increase in sales through effective upselling techniques. Seeking new opportunities to utilize my strong leadership abilities and proven track record, I aim to contribute to your fine dining establishment's unprecedented levels of profitability and efficiency.
Overview
9
9
years of professional experience
Work History
Product Quality Manager (Arm 1)
WSK Company Group of Jollibee Franchise Store
01.2024 - Current
- Develops, implements and evaluates variable cost management plan
- Analyzes and develops accurate stock forecasts and maintains timely ordering
- Conducts physical inventory report for annual business review
- Provides inputs/recommendations based on various financial reports/sources to improve profit performance
- Acts as the Food Safety Compliance Officer to oversee implementation of the food safety program in the restaurant
- Designs and Implements the facilities and equipment maintenance system programs for the restaurant including preventive maintenance
- Performs investigation of complaints concerning product issues
- Recorded, analyzed, and distributed statistical information.
Service Quality Manager and Training Manager (Arm 2)
WSK Company Group of Jollibee Franchise Store
01.2020 - 12.2023
- Labor Cost & Cash Control Lead. Develops, implements, and evaluates labor cost management plan.
- Implements the cash control plan and performs regular cash control audits.
- Provides inputs/recommendations based on various financial report/sources to improve profit performance.
- Evaluates every component of the service system and provides insights/recommendations for customer service improvement.
- Defines Crew Manpower Plan for continuous and adequate supply at all times
- Conducts initial screening, final on-boarding and orientation of contractual and regular crew; evaluates effectiveness of the orientation program.
Marketing Manager (Arm 3)
WSK Company Group of Jollibee Franchise Store
01.2016 - 03.2020
- Monitors and analyzes sales performance; provides recommendations to improve sales performance for Regular Sales (dine in & take out)
- Develops, recommends, implements and evaluates programs to support sales building tactics/directions for Regular Sales and assigned Business Channel; performs client calls and manages Institutional Selling.
- Implements sales building initiatives by implementing Client Calls and maintenance of client business relations for assigned Institutional Accounts.
Education
Bachelor of Science - Hospitality Management
BESTLINK COLLEGE OF THE PHILIPPINES
Novaliches Quezon City10.2016
Skills
- Accounting operations
- Budget projections and allocations
- Staff training
- Marketing Lead
- Food Safety compliance
- Maintenance Lead
- Safety and Security Officer
- Labor Law
- Excellent interpersonal skills
Websites
Timeline
Product Quality Manager (Arm 1)
WSK Company Group of Jollibee Franchise Store
01.2024 - Current
Service Quality Manager and Training Manager (Arm 2)
WSK Company Group of Jollibee Franchise Store
01.2020 - 12.2023
Marketing Manager (Arm 3)
WSK Company Group of Jollibee Franchise Store
01.2016 - 03.2020
Bachelor of Science - Hospitality Management
BESTLINK COLLEGE OF THE PHILIPPINES
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