Nicole Negligencia
Summary
Dynamic Analytics Leader with an impressive 16-year track record in data and performance analytics across Commercial, Global Sales, Omni Channel, and Finance Business Process Outsourcing (BPO). Skilled in utilizing a diverse set of reporting tools, including Tableau, Adobe Analytics, Google Cloud Platform (GCP), SAS, Teradata, Business Objects, MS Office, and Salesforce. Proficient in leveraging data to uncover strategic insights and enhance business performance. Proven expertise in collaborating with global teams and excelling in multicultural environments, consistently surpassing key objectives and nurturing high-performing teams.
Overview
17
17
years of professional experience
Work History
Senior Manager, Analytics
IHG Hotels And Resorts
07.2021 - Current
- Oversee two analytics teams dedicated to delivering performance metrics, insights, and reports for regional commercial and sales groups, as well as functional teams within Global Sales Organization and Channel Distribution.
- Cultivate relationships with internal stakeholders to grasp business needs, leading to the development of data-driven analytic solutions and actionable insights that drive performance strategies.
- Promote cross-team collaboration, streamline workflows, and reduce duplication to strengthen the organization's cross-functional efficiency and capacity.
Senior Manager | Strategic Insights & Analytics
IHG Hotels & Resorts
04.2017 - 07.2021
- Spearheaded a team of 10 analysts, delivering in-depth analytics support to the Global Sales Organization (GSO).
- Partnered with Regional Sales leaders to produce performance presentations, fostering regional alignment.
- Designed and rolled out the GSO Scorecard, and pioneered the development of Tableau dashboards for performance monitoring and analysis.
- Collaborated with operations and data teams to guarantee smooth integration and data consistency across analytics workflows.
Associate Manager | Channel Reporting & Analytics
IHG Hotels & Resorts
04.2016 - 04.2017
- Collaborated closely with regional channel stakeholders to support channel strategy within the regions.
- Partnered across functions with different business analytics teams to align global priorities with regional initiatives and strategy.
- Mentored team members to guide their professional growth, and consolidated reports to offer comprehensive insights for decision-making and performance tracking.
Associate Manager | Digital & Voice
IHG Hotels And Resorts
11.2012 - 04.2016
- Oversaw a team of 5 analysts who collaborated closely with the Digital & Voice Channel Analytics & Optimization and Digital Marketing teams.
- Our primary responsibility was to provide comprehensive reports and analytics support.
- Offered ad hoc analysis to support direct channel initiatives and had in-depth knowledge of channel performance and trends.
- Delivered key performance insights to the digital marketing team, aiding in their strategic decision-making process.
Reporting Analyst / Specialist | Voice Analytics
IHG Hotels & Resorts
06.2009 - 11.2012
- Oversaw the design, development, and testing of complex data warehouse extracts and reporting solutions using tools such as MS Excel, Visual Basic, SAS, Teradata, and Business Objects to meet the data and reporting needs of Reservations and Contact Center (RCC) and the Voice Channel analytics.
- Responsible for creating and supplying business-critical information to support information and provide actionable insights to leaders.
- Initiated the automation of regular reports, reducing processing time by over 50%.
- Conducted technical knowledge sharing sessions, including advanced Excel training and automation of SAS jobs, among other topics.
- Promoted to Reporting Specialist on Oct 2011
Reporting Analyst
AIG Financial Business Processing Services Inc
04.2007 - 05.2009
- Developed custom reports to address specific business needs and support decision-making processes.
- Spearheaded process improvement initiatives and assisted leaders through data analysis using regression and correlation analysis
- Fostered strong working relationships with operations managers, directors, and external clients/process owners to ensure SLA's were met and stakeholders satisfaction maintained.
Education
Bachelor of Science - Applied Mathematics
University of The Philippines in The Visayas
04.2006
Skills
- Dynamic Leadership
- Cross-Functional Collaboration
- Reporting management
- Project Planning
- Performance Analytics
- Stakeholder Relations
- Tableau / Data Visualization
- SQL
- Presentation Decks
Timeline
Senior Manager, Analytics
IHG Hotels And Resorts
07.2021 - Current
Senior Manager | Strategic Insights & Analytics
IHG Hotels & Resorts
04.2017 - 07.2021
Associate Manager | Channel Reporting & Analytics
IHG Hotels & Resorts
04.2016 - 04.2017
Associate Manager | Digital & Voice
IHG Hotels And Resorts
11.2012 - 04.2016
Reporting Analyst / Specialist | Voice Analytics
IHG Hotels & Resorts
06.2009 - 11.2012
Reporting Analyst
AIG Financial Business Processing Services Inc
04.2007 - 05.2009
Bachelor of Science - Applied Mathematics
University of The Philippines in The Visayas
Similar Profiles
RAMASAMY SWAMINATHANRAMASAMY SWAMINATHAN
Purchase Buyer at Holiday Inn Express (IHG Hotels and Resorts)Purchase Buyer at Holiday Inn Express (IHG Hotels and Resorts)
DIVYA JOSHIDIVYA JOSHI
Guest Services Associate at Staybridge Suites (IHG Hotels and Resorts)Guest Services Associate at Staybridge Suites (IHG Hotels and Resorts)
Nimit ThakkarNimit Thakkar
Captain at ANISE IHG HOTELS AND RESORTS FETIVAL CITYCaptain at ANISE IHG HOTELS AND RESORTS FETIVAL CITY