NICOLE MARIE BERMUNDO-BANTOLO

• Handled an extremely outdated lending record of cooperative members within 2 weeks by gathering data and coordinating with HR for accurate loan balances.
• Prepared payroll and vouchers 1 day in advance to resolve delayed staff salary distribution, ensuring on-time pay for all staff.
• Conducted online supplier research and sourced cost-effective vendors, resulting in a 30-40% office supplies expenses reduction.

• Managed and responded to customer requests and complaints in a timely and professional manner.
• Developed a formatting formula in Microsoft Excel to automate certificate generation, resulting in a 5-10% reduction in operating expenses.
• Provided 20-30% support for monthly collection efficiency through proactive follow-up via phone calls and payment text reminders.
• Conducted monthly customer satisfaction surveys to ensure that customer expectations were met or exceeded.
• Demonstrated expertise in account creation, billing, and payment posting using the SAP system.

• Coordinated company orientation programs, including biometric setup, grooming, and security protocols.
• Successfully supervised a team of up to 30-40 personnel across various departments, fostering a positive and harmonious work environment.
• Implemented sales promotions that resulted in a 20-40% increase in sales within a month.
• Ensured timely restocking of in-demand items to maintain optimal inventory levels.
• Implemented effective security measures that reduced pilferage of high-value items by 90-95%.
• Maintained a well-organized and visually appealing sales floor, ensuring that displayed items were fresh, clean, and attractively presented for a better customer shopping experience.

Administrative and Operational Experience:

• Demonstrated strong administrative skills in organizing and filing documents, both physical and digital, and effectively handled inquiries from internal and external customers.
• Provided support in inventory management of various stocks and supplies, and gained experience in minute-taking and business permit processing.
• Consistently delivered reports on time, showcasing excellent time management skills.

Leadership and Operational Management:

• Successfully managed daily mall operations for nearly 10 months in the absence of a mall supervisor, serving as Officer-in-Charge (OIC) and handling key responsibilities, including:

- Petty Cash Fund management

- Liquidation processing

- Procurement of goods and services

- Supervision of third-party personnel

- Validating/Signing of documents

- Conducting mall orientation for new tenants

- Assessing tenants needs

Technical Support Experience:

• Effectively handled technical support and engineering reports for 6 months, demonstrating the ability to work under pressure.
• Monitored daily water and electricity consumption reports, prepared diesel monitoring reports, and coordinated with engineers from other sites to resolve technical issues.

• Reviewed cashier reports daily and managed official receipts, ensuring accuracy and compliance with financial regulations.
• Conducted thorough reviews of customer documents and accounts to ensure accuracy and compliance.
• Verified sales invoices and mortgage agreements for car deals, ensuring all documents were complete and accurate to facilitate transactions.
• Effectively managed the Petty Cash Fund, ensuring timely liquidation of expenses to maintain adequate funding.
• Secured vault operations, maintaining confidentiality and safeguarding assets against potential financial loss.

- Depositing sales proceeds

- Processing withdrawals

- Gathering sales proceeds

- Communicating with banks for further assistance during car deal transactions

• Ensured the security of the vault, maintaining confidentiality and safeguarding against financial loss.
• Trusted with the inventory and safekeeping of company assets and liabilities, demonstrating strong accountability.
• Managed biometric/attendance submissions and validated overtime records, ensuring accurate payroll processing.

• Acquired hands-on experience in banking transactions, facilitating accurate sales deposits and withdrawals.
• Developed skills in accounting processes, such as:
• - Issuing official receipts
• - Preparing collection receipts
• - Conducting daily cash counts
• Consistently submitted daily cash reports to supervisors, ensuring timely and accurate financial oversight.
• Supported sales team by preparing and reviewing documents for completeness, submitting reports, and maintaining organized document files.

- Preparing and reviewing documents for completeness

- Submitting reports

- Maintaining organized document files.