Nicole Jancelle Echague

• Manages eMAXX Operations: Handles eMAXX orders with precision, resolves daily miscodes, addresses eMAXX-related cases, and provides timely, accurate responses to client queries.
• Streamlines Domicile Matching: Performs detailed matching processes for Brazil, Australia, and Argentina domiciles, ensuring compliance with standards and maintaining operational excellence.
• Ensures Accurate Data Management: Executes the end-to-end collection, formatting, and loading of data for Australian and Argentina funds, delivering consistent and error-free results.
• Oversees ETF Management: Manages the collection, formatting, and loading of ETFs for the Australian and Brazilian markets, ensuring seamless updates and reliable execution.
• Leads Argentina Domicile Operations: Solely oversees all processes for the Argentina domicile, including monthly collection, formatting, and loading, while ensuring accountability and accuracy.
• Handles Critical Holdings Cases: Resolves cases related to holdings, ensuring data integrity and aligning outcomes with client and organizational expectations.
• Provides Training and Mentorship: Conducts training sessions for new hires, equipping them with the skills and knowledge to excel in their roles and contribute effectively.
• Collaborates Across Teams: Works closely with internal and external teams to source accurate and comprehensive data, enhancing reliability and operational efficiency.
• Supports Strategic Initiatives: Participates in special projects and ad hoc tasks, consistently delivering impactful results that align with organizational goals and drive continuous improvement.

• Overall Social media management.
• Website management and creation through GHL

processes and provide comprehensive financial support.

• Sales calls and Client onboarding.
• A2P Domain Registration.
• GHL Automation and management.

• Organized and prioritized high volumes of emails, ensuring timely responses and streamlined communication.
• Coordinated complex schedules with precision, optimizing time management and reducing scheduling conflicts.
• Successfully scheduled and managed appointments through calls, fostering smooth client interactions and punctual engagements.
• Conducted client calls, actively listened, and documented key points to ensure alignment and seamless follow-up actions.
• Designed engaging content and edited professional videos to enhance brand visibility and digital presence.
• Maintained meticulous financial records and prepared reports to support informed decision-making.
• Provided basic Spanish-to-English translations to facilitate communication and accessibility.
• Managed and optimized websites and social media platforms using GoHighLevel (GHL) to drive audience engagement and visibility.
• Implemented GHL automations to streamline workflows, enhance efficiency, and improve client management systems.
• Tackled various ad hoc tasks with resourcefulness and efficiency, ensuring operational needs were consistently met.

• Compile, organize, and maintain accreditation-related documents, ensuring compliance with accreditation standards and facilitating easy access for audits and reviews by CHED
• Assist in the preparation of accreditation documentation, tracking deadlines, and assisting teams in meeting the requirements needed
• Collect and collate data from various departments or sources to support accreditation requirements, assisting in the preparation of reports and presentations for accreditation purposes

• Company Overview: https://www.lseg.com
• Examined inconsistencies and gaps on financial data (product) to prevent client data queries
• Monitored data processing automation
• Maintained several monitoring files by using basic to advanced MS Excel skills
• Presented status of monitoring file pertaining to data consistency check performed
• Prompted the team regularly to check inconsistent data spotted
• Https://www.lseg.com