Nicole Ilaida
Cebu City, Province of Cebu
Summary
Proven professional with extensive experience at G Ecommerce Services Inc., adept in analytical thinking and effective communication. Proficient in managing vendor relationships, enhancing data accuracy, and ensuring customer satisfaction through meticulous attention to detail and adaptability. Demonstrated a strong ability to resolve discrepancies, contributing significantly to team productivity.
Overview
9
9
years of professional experience
Work History
Drop Ship Accounts Coordinator, AR Clerk
G Ecommerce Services Inc.
06.2016 - Current
- Managed relationships with vendors, negotiating favorable terms for payment arrangements when needed.
- Proactively monitoring and collecting outstanding client balances.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Escalated issues to appropriate channels as necessary.
- Monitored emails so that questions could be promptly addressed.
Data Entry Clerk
G Ecommerce Services Inc.
06.2016 - Current
- Completed data entry tasks with accuracy and efficiency.
- Updated databases with new information in a timely manner.
- Supported team by completing data entry tasks as assigned.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Corrected data entry errors to prevent duplication or data degradation.
Orders Fulfillment Clerk
G Ecommerce Services Inc.
06.2016 - Current
- Coordinated with management to address and resolve any fulfillment-related issues, resulting in a more efficient workflow.
- Collaborated with team members to complete large orders quickly, increasing overall productivity levels.
- Demonstrated flexibility by adapting to various roles within the department as needed, quickly becoming proficient in multiple areas of operations.
- Ensured timely delivery of customer orders by prioritizing tasks and coordinating with shipping department personnel.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
Education
Bachelor of Science - Industrial Technology Major in Civil Technology
Cebu Technological University (Main Campus)
M.J. Cuenco Ave, Cor R. Palma Street, 6000 Cebu03-2016
Skills
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Task prioritization
- Analytical thinking
- Professionalism
Languages
English
Advanced (C1)
Timeline
Drop Ship Accounts Coordinator, AR Clerk
G Ecommerce Services Inc.
06.2016 - Current
Data Entry Clerk
G Ecommerce Services Inc.
06.2016 - Current
Orders Fulfillment Clerk
G Ecommerce Services Inc.
06.2016 - Current
Bachelor of Science - Industrial Technology Major in Civil Technology
Cebu Technological University (Main Campus)
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