Nicole Del Rosario
Guest Services professional with over three years of combined experience in hotel front office operations and international customer service. Experienced in check-in and check-out procedures, guest relations, billing and payment processing, night audit, complaint handling, and coordinating with multiple departments to resolve guest concerns.
Bachelor of Science in Tourism Management graduate with STCW Basic Training, Security Awareness/Seafarers with Designated Security Duties (SDSD), and a valid medical certificate. Seeking a Guest Services, Guest Relations, or Front Desk position aboard a cruise ship where I can apply my hospitality and customer service experience while providing exceptional service to international guests.
Work History
Guest Service Officer
3 Years 1 Month• Directed front-desk operations for a newly opened property, helping establish standard procedures and support onboarding of new hires for a smooth launch.
• Managed check-ins, check-outs, billing, and night audit tasks accurately to protect revenue integrity and reduce reconciliation errors.
• Resolved guest inquiries and account concerns promptly to maintain satisfaction and encourage repeat stays.
- Worked effectively in fast-paced environments.
Customer Service Representative
3 Months- Managed international telecommunications account, addressing billing inquiries, clarifications, and technical escalations to enhance customer experience.
- Resolved complex billing issues and escalations to support customer satisfaction and account retention.
- Communicated clearly across channels, delivering timely solutions and ensuring consistent service quality.
- Provided product knowledge support to customers, enhancing their understanding and satisfaction with services offered.
Education
Bachelor of Science - Tourism Management
- Guest Service Officer Intern, The Ascott Limited, Completed 2023
Skills
Certification
- STCW Basic Training - completed August 06, 2026
- STCW Security Awareness Training and Seafarers with Designated Security - completed August 06, 2026
- National Certificate in Events Management - valid until 2028
Additional Information
- STCW Basic Training — Completed August 6, 2026
- Security Awareness / Seafarers with Designated Security Duties (SDSD) — Completed August 6, 2026
- Medical Certificate — Available
- Seafarer's Record Book (SRB) — For Appointment
- Philippine Passport — Available