NICOLE CENTINA
Supervisor
Caloocan City,METRO MANILA
Summary
To seek a responsible job with an opportunity for career growth. To use my skills in the best way I can to contribute and achieving company’s goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Customer Assistant
Sanford Marketing Corporation,
Caloocan City, METRO MANILA
07.2018 - 12.2020
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Store Supervisor
Sanford Marketing Corporation
CALOOCAN CITY, METRO MANILA
12.2020 - Current
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Conducted inventory analysis to determine optimal stock levels.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
- Led and developed management team of Number.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Bachelor of Science - Office Administration
TERTIARY UNIVERSITY OF CALOOCAN CITY
Tulip St
01.2014 - 01.2018
SECONDARY - undefined
KALAYAAN NATIONAL HIGH SCHOOL
01.2005 - 01.2008
Skills
Computer Literate (MS Word, MS Excel, MS Powerpointetc)Mastery in Office Procedures (Handling Calls, Handling Mails, Filing etc)Stenography (dictation and transcription)
Good Telephone Etiquette
Problem-Solving
Written Communication
Interpersonal Communication
Excellent Communication
Data Entry
Marketing strategy
Merchandising operations
Employee management
Multitasking Abilities
Affiliations
Member, Philippine Association of Students in Office Administration (PASOA)
Timeline
Store Supervisor
Sanford Marketing Corporation
12.2020 - Current
Customer Assistant
Sanford Marketing Corporation,
07.2018 - 12.2020
Bachelor of Science - Office Administration
TERTIARY UNIVERSITY OF CALOOCAN CITY
Tulip St
01.2014 - 01.2018
SECONDARY - undefined
KALAYAAN NATIONAL HIGH SCHOOL
01.2005 - 01.2008