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Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

Experienced and dedicated customer service professional with over 20 years of providing exceptional service. Strong track record in leading teams and utilizing analytical abilities for effective problem-solving. Possesses excellent phone etiquette and a natural talent for troubleshooting and resolving complex issues. Creative individual with a knack for utilizing technology and resolving claim problems. Highly organized, detail-oriented, and a quick learner. Eager to contribute and excel in any work environment.

Skilled in bilingual communication and technical support, I excelled at Fresenius Medical Care with a 98% employee rating, showcasing my troubleshooting prowess and customer service excellence. My experience spans from tech support to education, underpinned by a fast-learning ability and a detail-oriented approach, making me a versatile asset to any team.

Motivated Tier 2 Support Technician with 3+ years of experience in providing technical support and troubleshooting to end-users. Exceptional at resolving complex technical issues in a fast-paced environment. Seeking to use strong communication, problem-solving, technical, and customer service skills to contribute to the success of an organization.

NICOLE CARAIG

Summary

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Doordash (Non-Voice) Fraud Specialist Tier 2

Non-Voice Retail Account (Temu)

CSR Retail Account – Disney Plus

Education

Vocational Course - Computer Technology

Senior High School - Humanities and Social Sciences

Junior High School - undefined

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Doordash (Non-Voice) Fraud Specialist Tier 2

Non-Voice Retail Account (Temu)

CSR Retail Account – Disney Plus

Senior High School - Humanities and Social Sciences

Junior High School - undefined

Vocational Course - Computer Technology

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