Nico Fernando Santos
Pasay City
Summary
Hospitality professional with over a decade of profound experience in hotel sales, marketing and operations. Known for being adept at leveraging property management systems for efficiency. Proven ability to drive revenue growth and enhance client relationships. Experienced in website and channel distribution management. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
Work History
Sales Manager - Event Booking Center
Marriott Hotel Manila
02.2022 - Current
- Assist the Director of Event Booking Center in implementing and developing effective sales strategies.
- Secure lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge - government, consumer and retail.
- Streamline sales processes for efficiency, adopting new Sales and Catering tools and technologies.
- Collaborate cross-functionally with owners, headquarters, area and other related teams to maintain consistent message and experience through practical networking techniques.
Revenue Manager
Las Casas Filipinas De Acuzar
03.2021 - 01.2022
- Contribute significantly towards driving revenue growth by implementing effective pricing strategies, monitoring market trends and continuously refining online sales funnels.
- Collaborate with marketing team to develop targeted online campaigns that increased brand awareness and customer engagement.
- Enhance website functionality by implementing user-friendly navigation and responsive design.
- Utilize Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
- Collaborate with online travel agencies and manage online distribution systems to optimize revenue generation from this segment.
- Evaluate website analytics to identify trends, inform decision-making, and drive continuous improvement efforts.
- Troubleshoot issues with website and booking engine.
Senior Sales Manager
Cauayan Island Resort
01.2020 - 03.2021
- Implement effective sales strategies and build strong client relationships.
- Handle customer relations issues, enabling resolution, and client satisfaction.
- Collaborate with online channels to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
- Connect with prospects through trade shows, cold calling and local-area networking.
- Attend industry events and conventions to expand sales opportunities.
- Manage day-to-day activities of the room reservation team.
Education
Bachelor of Science - Hotel And Restaurant Management
Far Eastern University
Manila04-2012
Skills
- Guest relations
- Client relationship management
- Key account management
- Property management systems
- Team collaboration
- Prospecting, negotiating and contracting
- Event management
- Public relations
- Website management
- Drawing
- Creative writing
Accomplishments
- 2023 President's Circle - Asia Pacific Excluding China, Marriott International
- 27th Mabuhay Awards - Nominee, Manager Category
- 2023 Leader of the Year, Marriott Hotel Manila
- 2023 Leader of the Quarter (Q1), Marriott Hotel Manila
- Spearheaded the sales and catering system migration of Marriott Hotel Manila from Micros OPERA to CI/TY from May to August 2023.
- Generated Php 176 million in group rooms and catering revenue in 2023 for Marriott Hotel Manila.
- Special Taskforce OneNWR Thinking Group for Newport World Resorts
Timeline
Sales Manager - Event Booking Center
Marriott Hotel Manila
02.2022 - Current
Revenue Manager
Las Casas Filipinas De Acuzar
03.2021 - 01.2022
Senior Sales Manager
Cauayan Island Resort
01.2020 - 03.2021
Bachelor of Science - Hotel And Restaurant Management
Far Eastern University
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