Summary
Overview
Work History
Education
Skills
CHARACTER REFERENCES
Timeline
Generic
Nico Presentacion

Nico Presentacion

Putatan, Muntinlupa

Summary

Registered Criminologist with over one year of experience in the BPO industry as a Travel Associate and Customer Service Representative. Adept at handling customer inquiries, assisting with travel plans, and managing reservations efficiently. Known for strong problem-solving skills and a commitment to delivering exceptional service in fast-paced environments. In addition, brings four years of hands-on experience in catering services during college, demonstrating reliability, time management, and the ability to thrive in team-oriented and customer-focused roles.

Overview

1
1
year of professional experience

Work History

Travel Associate

IGT Solutions
02.2024 - 07.2025
  • Travel Account/ Hotel Reservation Account
  • Handled customers through various channels (email, chat, and phone).
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Assisted customers with booking flights and hotel room in accordance with their preferences and budget constraints.

Education

Bachelor of Science - BS Criminology

Mindoro State University
Oriental Mindoro
08-2022

Skills

  • Travel booking
  • Customer service
  • Conflict resolution
  • Reservation management
  • Budget planning
  • Customer relationship management
  • Sales techniques

CHARACTER REFERENCES

Angela Petelo

Customer Service Representative/ Former Colleague

09693000532

Iamangelapetelo@gmail.com

Mirzi Yna Tienzo

Team Manager / Former TL

09054640600

Timeline

Travel Associate

IGT Solutions
02.2024 - 07.2025

Bachelor of Science - BS Criminology

Mindoro State University

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