Nico Cacao
Silang, Province Of Cavite
Summary
Dynamic leader with a proven track record at Our Builderswarehouse Inc, enhancing customer satisfaction and exceeding sales targets through effective branch operations management and relationship building. Skilled in coaching and mentoring, with a keen attention to detail, I've driven team success and fostered client relationships, ensuring sustainable growth and operational excellence.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Energetic and results-driven, possessing strong foundation in leadership and operational management. Adept in financial oversight and staff development, ensuring efficient branch performance and customer satisfaction. Dedicated to driving organizational growth and fostering positive team environment.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Branch Manager
Our Builderswarehouse Inc
10.2020 - Current
- Identified growth opportunities with comprehensive market analysis.
- Optimized revenue generation strategies for sustainable growth.
- Resolved customer issues with prompt solutions to maintain positive relationships.
- Developed team members through mentorship and training to enhance skillsets.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Supervisor
Our Builderswarehouse Inc
01.2019 - Current
- Increased customer satisfaction with streamlined service procedures.
- Developed training programs for enhanced employee performance.
- Trained staff on best practices to enhance service delivery.
- Coordinated cross-functional projects to achieve organizational goals.
- Conducted performance reviews to support employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Purchasing Supervisor
Kosherdesign and Space Solution
03.2018 - 04.2019
- Managed supplier relationships for enhanced performance, timely deliveries, and quality control.
- Monitored supplier performance metrics regularly to identify areas of improvement and maintain accountability standards.
- Maintained accurate documentation of all procurement activities, ensuring audit readiness at any given time.
- Organized training sessions for staff to enhance skill development in procurement processes and software applications.
- Utilized data analysis tools to track spending patterns, identify inefficiencies within current practices, allowing adjustments to be made proactively.
- Implemented risk mitigation strategies for potential supply chain disruptions by diversifying the supplier base when necessary or exploring alternative sources of materials or products as needed.
Education
BBA - Major in Marketing
Cavite State University Silang Campus
Silang Cavite 04.2014 - 08.2019
High School Diploma -
Tagaytay Cuty Science National Highschool
Tagaytay, Province Of Cavite, Philippines03-2015
No Degree -
Pasonglangka Elementary School
Pasonglangka Silang03-2009
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Led the bank with more than $[amount] in sales per year.
- Increased monthly revenue [number]% through implementation of strategic initiatives.
- Improved employee satisfaction and reduced turnover [number]%.
- Repeatedly received recognition from superiors for excellence in service.
Languages
English
Intermediate (B1)
Timeline
Branch Manager
Our Builderswarehouse Inc
10.2020 - Current
Supervisor
Our Builderswarehouse Inc
01.2019 - Current
Purchasing Supervisor
Kosherdesign and Space Solution
03.2018 - 04.2019
BBA - Major in Marketing
Cavite State University Silang Campus
04.2014 - 08.2019
High School Diploma -
Tagaytay Cuty Science National Highschool
No Degree -
Pasonglangka Elementary School
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