Nick Oliver Sandoval
San Carlos Binangonan,Rizal
Summary
Motivated professional with varied experience across customer-facing roles. Demonstrates strong interpersonal skills and a positive attitude in delivering service excellence. Eager to leverage adaptability and teamwork to contribute to organisational success.
Overview
9
9
years of professional experience
Work History
Service Crew Member
Maestro Cafe
Angono, Rizal
12.2024 - 01.2026
- Provided friendly and efficient customer service to guests in a fast-paced café environment
- Worked closely with team members to ensure efficient service and customer satisfaction
- Executed supply runs to gather necessary ingredients and materials for daily operations
Collections Specialist
ABS Global Innovations Inc
Pasig City
07.2021 - 02.2024
- Followed up on overdue balances and negotiated favourable payment arrangements with customers to ensure timely payments
- Managed collections for local client accounts through proactive outbound and inbound calls to maximise recovery
- Met daily and monthly collection targets while maintaining compliance with company policies
- Maintained accurate records of customer interactions and payment commitments to support effective collections strategies
- Provided professional, respectful service to maintain positive customer relationships
Service Crew Member
Music Wizard Coffee and Tea Shop
Angono, Rizal
01.2019 - 05.2021
- Delivered friendly and efficient customer service, enhancing the guest experience in a fast-paced café environment.
- Took customer orders, handled cash/card payments, and managed POS transactions accurately.
- Prepared beverages and supported coffee and food preparation, contributing to overall service quality
- Maintained cleanliness of dining area, counters, equipment, and workstations
Team Leader - Service Delivery
7-Eleven Corporation
Binangonan, Rizal
06.2018 - 11.2018
- Supervised daily store operations to ensure smooth and efficient service
- Led and supported service crew members during shifts to maintain productivity and service quality
- Handled cashier operations, cash balancing, and end-of-shift reports
- Managed product display, stock rotation, and inventory monitoring
- Resolved customer concerns professionally and promptly
- Maintained store cleanliness, safety, and overall store presentation
Service Crew Member
Tambayan Inangbina's Cafe and Restaurant
Angono, Rizal
05.2017 - 05.2018
- Delivered friendly and efficient customer service, enhancing guest experiences in fast-paced café
- Processed customer orders, handled cash/card payments, and managed POS transactions with accuracy
- Prepared beverages and supported coffee and food preparation, ensuring quality and consistency
Education
Bachelor of Science in Information Technology (IT)
Institute of Creative Computer Technology (ICCT)
Cainta, Rizal2017
Skills
- Customer service
- Collections management
- Negotiation strategies
- Time management
- Active listening
- Positive attitude
Timeline
Service Crew Member
Maestro Cafe
12.2024 - 01.2026
Collections Specialist
ABS Global Innovations Inc
07.2021 - 02.2024
Service Crew Member
Music Wizard Coffee and Tea Shop
01.2019 - 05.2021
Team Leader - Service Delivery
7-Eleven Corporation
06.2018 - 11.2018
Service Crew Member
Tambayan Inangbina's Cafe and Restaurant
05.2017 - 05.2018
Bachelor of Science in Information Technology (IT)
Institute of Creative Computer Technology (ICCT)