Nicko Natividad Tamot
Chat And Content Support | Customer Service, Sales, Technical Support
Davao City
Summary
- As a customer service and sales support representative, I offer prompt and effective assistance through phone, email, and chat platforms. My duties include resolving technical issues, handling complaints, processing payments, and recommending relevant products to customers based on their preferences. I work closely with various teams to escalate and resolve complex issues in a timely manner. Additionally, I stay updated with product offerings, industry trends, and promotional activities to provide the best possible service to customers.
- I have a strong background in various fields such as virtual assistance, chat support, sales, customer service, and technical support. In my previous roles, I have managed calendars, appointments, and emails, prepared reports, updated CRMs, monitored order status, and handled inbound and outbound calls. I leverage my support services, virtual administrative support, and logistics skills to assist clients with their business needs. My motivation lies in providing excellent customer service and sales support, and I highly value collaboration, communication, and efficiency. With a positive and professional attitude, I can bring diverse perspectives and experiences to the team.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Content Chat Support/Virtual Assistant
LiveJasmin
Davao City
07.2023 - 10.2023
- As a customer support representative in a temporary job until I find a stable and permanent job, I respond promptly to customer inquiries and provide efficient and effective support via phone, email, and chat platforms. I assist customers with technical issues and provide step-by-step guidance to resolve any challenges they may encounter. Additionally, I handle customer complaints and find appropriate solutions that align with company policies and guidelines. I collaborate with cross-functional teams to escalate complex issues and ensure timely resolution. To provide accurate information to customers, I maintain up-to-date knowledge of product offerings, promotions, and industry trends. I proactively identify opportunities to improve customer support processes and contribute to team initiatives. Lastly, I perform data analysis to identify trends, patterns, and potential areas for improvement in customer satisfaction.
Content Chat Support/Virtual Assistant
Stripchat
Davao City
07.2023 - 10.2023
- As a customer support representative in a temporary job until I find a stable and permanent job, I respond promptly to customer inquiries and provide efficient and effective support via phone, email, and chat platforms. I assist customers with technical issues and provide step-by-step guidance to resolve any challenges they may encounter. Additionally, I handle customer complaints and find appropriate solutions that align with company policies and guidelines. I collaborate with cross-functional teams to escalate complex issues and ensure timely resolution. To provide accurate information to customers, I maintain up-to-date knowledge of product offerings, promotions, and industry trends. I proactively identify opportunities to improve customer support processes and contribute to team initiatives. Lastly, I perform data analysis to identify trends, patterns, and potential areas for improvement in customer satisfaction.
Content Chat Support/General Virtual Assistant
Chaturbate
Davao City
07.2023 - 10.2023
- As a customer support representative in a temporary job until I find a stable and permanent job, I respond promptly to customer inquiries and provide efficient and effective support via phone, email, and chat platforms. I assist customers with technical issues and provide step-by-step guidance to resolve any challenges they may encounter. Additionally, I handle customer complaints and find appropriate solutions that align with company policies and guidelines. I collaborate with cross-functional teams to escalate complex issues and ensure timely resolution. To provide accurate information to customers, I maintain up-to-date knowledge of product offerings, promotions, and industry trends. I proactively identify opportunities to improve customer support processes and contribute to team initiatives. Lastly, I perform data analysis to identify trends, patterns, and potential areas for improvement in customer satisfaction.
Content Chat Support/General Virtual Assistant
OnlyFans
Davao City
07.2023 - 10.2023
- As a customer support representative in a temporary job until I find a stable and permanent job, I respond promptly to customer inquiries and provide efficient and effective support via phone, email, and chat platforms. I assist customers with technical issues and provide step-by-step guidance to resolve any challenges they may encounter. Additionally, I handle customer complaints and find appropriate solutions that align with company policies and guidelines. I collaborate with cross-functional teams to escalate complex issues and ensure timely resolution. To provide accurate information to customers, I maintain up-to-date knowledge of product offerings, promotions, and industry trends. I proactively identify opportunities to improve customer support processes and contribute to team initiatives. Lastly, I perform data analysis to identify trends, patterns, and potential areas for improvement in customer satisfaction
Customer Service Rep With Billing And Sales
Sutherland
Davao City
08.2022 - 09.2023
- As a customer service representative, my duties included informing customers about promotions and special offers, assisting them with sales and service inquiries, and processing payments efficiently to ensure a smooth customer flow. I handled customer issues professionally and followed company standards to resolve them. Helping customers navigate the store, completing sales, and processing returns was also a part of my job. I made sure to deliver consistent service to develop a loyal customer base and used strong communication and conflict management skills to resolve customer concerns. I provided personalized sales support, recommended merchandise to suit customer budgets and preferences, and offered guidance on installation and troubleshooting. I overcame any objections customers had by demonstrating the products and greeting them warmly, asking questions to assess their needs. My goal was to maintain customer satisfaction by quickly resolving issues and offering expert assistance.
Virtual Assistant
TikTok Shop
Davao City
08.2022 - 09.2023
- Manage calendar, appointments, and emails; prepare reports; update CRM; monitor order status with delivery drivers; handle refunds and returns; and make inbound and outbound calls including logistics.
Technincal Support With Sales/ Appointment Setter
VXI Global Solutions, LLC
Davao City
11.2020 - 08.2022
- I processed payments quickly to keep the customer flow moving and adapted to changing priorities and unexpected situations with a calm demeanor. I was able to manage multiple tasks simultaneously while meeting deadlines. I helped customers navigate the store, complete sales, and process returns. I resolved customer concerns using strong communication and conflict management skills, and informed customers of promotions and special offers to increase sales. I always handled issues professionally to meet company standards and created great customer experiences with personalized sales support. I assisted customers with their sales and service needs and delivered consistent service to develop a strong customer base. I also offered guidance on installation and troubleshooting for customers requiring additional assistance. By utilizing upselling opportunities, I met sales quotas and secured consistent customer sales with knowledgeable and friendly support. I greeted customers, asked questions to assess their needs, confirmed prices, and processed payments to complete sales. I also recommended merchandise that suited customer budgets and preferences.
Sales Associate & Customer Service Representative
IQor Philippines
Davao City
10.2019 - 11.2020
- I handled customer issues professionally according to company standards. Additionally, I built attractive displays to merchandise products and helped customers navigate the store. I was responsible for completing sales and processing returns, as well as processing payments quickly to ensure customers' time was not wasted. I also provided personalized sales support to create great customer experiences, and informed customers of any promotions or special offers to increase sales. When faced with customer objections, I used product demonstrations to overcome them. I always greeted customers with a warm welcome and asked relevant questions to assess their needs. I confirmed prices and processed payments efficiently to complete sales.
Education
Elementary - Graduate
Magugpo Pilot Central Elementary School
Tagum City 06.2010 - 03.2016
High School Diploma -
Monkayo Alternative Learning System
Monkayo 06.2016 - 03.2018
Bachelor of Science - UNDERGRADUATE, Human Resource And Management
Monkayo College of Arts Sciences And Technology
Monkayo 06.2018 - 09.2018
Skills
Scheduling and calendar management
Complaint resolution
Sales expertise
Multi-line phone talent
Retail store support
Technical Support
Route dispatch
Account management
Professional telephone demeanor
Strategic sales knowledge
Administrative support
Order fulfillment
CRM
Creative problem solving
Documentation and control
Social media knowledge
Presentation design
Scheduling
Meeting arrangements
Workflow planning
Customer relations and communications
Customer and client relations
Copywriting and editing
Active Listening
Good Telephone Etiquette
Data Entry
Excellent Communication
Additional Information
From a young age, I have been working to support myself. I took part in pageants in various cities, barangays, and provinces. Later, I started working in the BPO industry to gain experience and become financially independent. In my free time, I enjoy volunteering and doing charity work with a community organization. My passion lies in teaching and motivating young children in my hometown. I believe that with dedication and perseverance, they can achieve their dreams. As an employee, I am committed to my profession and strive to excel in my work. I possess personal qualities such as a strong work ethic and a willingness to learn and explore new ideas related to my position.
Timeline
Content Chat Support/Virtual Assistant
LiveJasmin
07.2023 - 10.2023
Content Chat Support/Virtual Assistant
Stripchat
07.2023 - 10.2023
Content Chat Support/General Virtual Assistant
Chaturbate
07.2023 - 10.2023
Content Chat Support/General Virtual Assistant
OnlyFans
07.2023 - 10.2023
Customer Service Rep With Billing And Sales
Sutherland
08.2022 - 09.2023
Virtual Assistant
TikTok Shop
08.2022 - 09.2023
Technincal Support With Sales/ Appointment Setter
VXI Global Solutions, LLC
11.2020 - 08.2022
Sales Associate & Customer Service Representative
IQor Philippines
10.2019 - 11.2020
Bachelor of Science - UNDERGRADUATE, Human Resource And Management
Monkayo College of Arts Sciences And Technology
06.2018 - 09.2018
High School Diploma -
Monkayo Alternative Learning System
06.2016 - 03.2018
Elementary - Graduate
Magugpo Pilot Central Elementary School
06.2010 - 03.2016