Nicko Balbin
Kalibo Town, Province Of Aklan,AKL
Summary
Adept at managing high-stress situations, I enhanced customer loyalty at 1Avaition Groundhandling Services Corp. through empathetic conflict resolution and superior service. Skilled in Microsoft Excel and active listening, I significantly improved customer satisfaction by efficiently addressing concerns and streamlining processes, showcasing my ability to multitask and maintain attention to detail under pressure.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
1Avaition Groundhandling Services Corp.
06.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Technician
JBD Fiber Tech Solution
11.2020 - 05.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Customer Service Representative
Topserve Manpower Solutions
10.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Information And Communication Technology
STI COLLEGE KALIBO
Kalibo Town, Province Of Aklan, Philippines05-2018
Skills
- Customer service
- Attention to detail
- Active listening
- Works Well Under Pressure
- Critical thinking
- Multitasking and organization
- Customer relations
- Computer proficiency
- Microsoft Excel
- Customer interaction
- Microsoft outlook
- Paperwork processing
Languages
English
Timeline
Customer Service Representative
1Avaition Groundhandling Services Corp.
06.2022 - 06.2024
Technician
JBD Fiber Tech Solution
11.2020 - 05.2021
Customer Service Representative
Topserve Manpower Solutions
10.2018 - 07.2020
No Degree - Information And Communication Technology
STI COLLEGE KALIBO
Similar Profiles
LORD WIN GUSTOLORD WIN GUSTO
Ramp Supervisor at 1Aviation Groundhandling Services Corp.Ramp Supervisor at 1Aviation Groundhandling Services Corp.
Kurt Russel CaraonKurt Russel Caraon
Equipment Operator at 1Aviation Groundhandling Service, Corp.Equipment Operator at 1Aviation Groundhandling Service, Corp.
DANNICHER SORRADANNICHER SORRA
Terminal Manager at 1AVIATION GROUNDHANDLING SERVICESTerminal Manager at 1AVIATION GROUNDHANDLING SERVICES
RENDELL MENDOZARENDELL MENDOZA
Boat Crew Member at DEBORA Boracay K-HoppingBoat Crew Member at DEBORA Boracay K-Hopping
Reniel CabularReniel Cabular
Farm Worker at Local Government Unit Of MalayFarm Worker at Local Government Unit Of Malay